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Royal Spa Centre

We are a local council operated theatre in Leamington Spa that stages various events as diverse as ballet & opera to wrestling and rock concerts. We have two halls, the main auditorium seats 668 and the studio 188. We operate a Safe Places scheme within the venue and run a volunteers scheme for people with disabilities to come and work alongside us in the theatre.

21 September 2015
West Midlands
Recreation, Arts
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation's role in delivering better outcomes for people with dementia and their carers?

We are intending to have training sessions with all of our staff to make them fully aware of the importance of treating people living with Dementia in the appropriate way and with the respect they deserve. To strive to offer a constant and appropriate level of customer service to ensure their visit to us is as appropriate and enjoyable as possible. Meetings can be made ahead to access the building and ascertain information regarding the best seating and type of shows for individuals, Ensuring that we are a safe and welcoming place for anyone.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The primary purpose of our business is to be accessible to all patrons and clients. One of our challenges here at the Spa Centre will be identifying the changes that could be needed and instigating them. Training our staff to understand dementia is an important challenge and we hope to extend this to members of the public using the theatre.

2. Actions

  • Care for people with dementia, information for people with dementia and carers, people and skills

    We will endeavour to provide a first class service for those with dementia whenever they are visiting our theatre. Our staff will be provided with the appropriate training which will be reviewed every six months to improve on or make changes. We will advertise the fact throughout our building, our brochures and website, letting those with dementia and their carers know that we are aiming to become as accessible for them as possible.