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The Mercury Shopping Centre

Mixed use shopping and leisure centre

7 September 2017
Businesses and shops, Recreation, Retail
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All staff are bveing trained to accomodate sufferers. 

Connecting people in the community.

A regular (Tuesdays) quiet shopping experience, no retailer plays music and tannoy and other announcements are kept to a minimum. 

We are also considering points of concern when replacing expired products (door mats)

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Non engagement of other retailers. 

Greater understanding of the community.

Member website


2. Actions

  • Centre upgrades

    Comminicating with retailers as to the advatages of being more dementia friendly. 

  • Dementia friend training for staff

    Staining of staff to deal with interactions with patients and careers 

  • Environmental walkthrough

    Evvironmental walkthrough carried out with those living with dementia and their carers.