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Hippo Cabs (part of Advatech Health)

We are proud to be able to offer UK’s First Disability Transport Solution that offer personalised transport to our local Community, specialising in the transport of disabled/wheelchair bound individuals. We are not a taxi service but rather a company that cares and as such we offer a first class service for you and your clients and we can provide vehicles for stretchers (transport ambulance services) (within 76 hours notice time). You have our personal guarantee that we will provide you with: - a clean and punctual vehicle - a vehicle which meets your specific requirements - all our vehicles are driven by a trained driver with up to date DBS (to ensure the safety of our clients and their carers) - each vehicle will be stocked with hand sanitiser, blanket, oxygen and soon we will be adding Artificial External Defibrillator (AED) to all our vehicles. We can offer you a dedicated vehicle so offering a cost effective customer based solution for all your transport needs or any customised requirements, the cost of which can be quoted for on request.

16 August 2017
East of England
Transport Sector
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Hippo Cabs we pride ourselves on offering the highest levels of service for all our customers and to tailor our service where possible to meet their individual needs.

All our staff are selected and trained in the ethos of our Company and have to attend a Dementia Friends Awareness Session.   

We understand how Dementia can affect individuals and their families and so we are proud to be able to provide transport that can be pre booked and arrives on time. Our users are given time and support so they will not feel rushed getting into/out of our vehicle and they will feel safe, secure and valued during their trip with us.

We believe in developing a relationship of trust in our local Community and with our service users and their families.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face are:

 As a rapidly growing national company Hippo Cabs need to develop and maintain a workforce that are trained and are all Dementia Friends. The challenge here will be the geography of our staff and the different work patterns.

We also need to ensure all staff are able to recognise and respond to challenges that may impact on the delivery of our services whether those challenges be environmental, physical or emotional. 

Raising awareness in our local Community as to the services we offer and our approach to dementia care for people needing transport to their various appointments.

To educate people not to compare our services to taxi companiesand based on price alone but rather to recognise and understand that we provide a service and our specialists in the field of transport we are not a taxi service

2. Actions

  • We will respond to our challenges mentioned through education, networking and monitoring.

    As a Company, we will continue to educate our possible service users and the community as to our Company and how we are different from other transport providers.

    We will continually educate  our staff with ongoing programmes as well as monitoring how our staff respond to the needs of our clients.

    As we are geographically diverse, we may need to access local dementia champions in their area to ensure prompt attendance on Dementia Awareness Sessions.


    Initial Scoping

    2017 - Third Quarter Update

    New member