What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Waitrose - Raynes Park

Waitrose is a chain of British supermarkets, which forms the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. As of February 2015, Waitrose has 350 branches across the United Kingdom, including 30 "little Waitrose" convenience stores, and a 5.1% share of the market, making it the sixth-largest grocery retailer in the UK.

Updated:
16 August 2017
Location:
London
Sectors:
Businesses and shops
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We wish to help people with dementia living in the community continue to access our supermarket.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We operate a very busy store so timing may present some challenges.

Member website

http://www.waitrose.com/

2. Actions

  • Improve our understanding of dementia

    We will host awarness sessions for staff to ensure a greater understanding of the condition and how they can help people with dementia feel comfortable visiting us.

    Status:
    Planning

    2017 - Third Quarter Update

    new member

  • Ensure staff can access the Alzheimer's Society 'Guide for Customer Facing Staff'

    This will ensure staff are confident and understand the importance of learning about dementia and the varied ways it can affect people.

    Status:
    Implementation

    2017 - Third Quarter Update

    new member

  • Ensure Dementia Friends wear their badges

    This will help us demonstrate to those visiting us that we are understanding and can provide assistance as required.

    Status:
    Delivery

    2017 - Third Quarter Update

    new member

  • Dementia Friendly Checkout/Welcome Desk

    We will think of ways to show the public which checkout lines have Dementia Friends operating them to ensure a comfortable and relaxed checkout experience for people with dementia.

    We will also examine our welcome desk and consider ways in which staff can assist people living with dementia.

    Status:

    2017 - Third Quarter Update

    new member