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Waitrose - Raynes Park

Waitrose is a chain of British supermarkets, which forms the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. As of February 2015, Waitrose has 350 branches across the United Kingdom, including 30 "little Waitrose" convenience stores, and a 5.1% share of the market, making it the sixth-largest grocery retailer in the UK.

16 August 2017
Businesses and shops
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We wish to help people with dementia living in the community continue to access our supermarket.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We operate a very busy store so timing may present some challenges.

Member website


2. Actions

  • Improve our understanding of dementia

    We will host awarness sessions for staff to ensure a greater understanding of the condition and how they can help people with dementia feel comfortable visiting us.


    2017 - Third Quarter Update

    new member

  • Ensure staff can access the Alzheimer's Society 'Guide for Customer Facing Staff'

    This will ensure staff are confident and understand the importance of learning about dementia and the varied ways it can affect people.


    2017 - Third Quarter Update

    new member

  • Ensure Dementia Friends wear their badges

    This will help us demonstrate to those visiting us that we are understanding and can provide assistance as required.


    2017 - Third Quarter Update

    new member

  • Dementia Friendly Checkout/Welcome Desk

    We will think of ways to show the public which checkout lines have Dementia Friends operating them to ensure a comfortable and relaxed checkout experience for people with dementia.

    We will also examine our welcome desk and consider ways in which staff can assist people living with dementia.


    2017 - Third Quarter Update

    new member