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Heritage Healthcare - Wakefield

Heritage Healthcare Wakefield provides a range of expert support services including; Personal Care, Respite, Hospital to Home, Live In care, companionship, Housekeeping, Complex Needs and End of Life. We enable people to remain living independently at home by providing some extra help and assistance. We will always aim to match our clients with the right person; someone with whom they’ll be able to enjoy a comfortable relationship. We carefully recruit and train our staff to the highest possible standards. They are DBS checked at an enhanced level and are fully insured with public liability cover.

2 August 2017
Yorkshire and Humber
Health, Care
Local Alliances:
Leeds Dementia Action Alliance, Wakefield and Five Towns Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Heritage Healthcare provides expert care at home. We offer a range of services from health and support, through to help with housework, getting out and about, and even straightforward companionship. The first step is to spend time getting to know our client, so we understand their requirements and lifestyle. Then we’ll work together to agree a level of care that’s just right for them. And we’ll always aim to match people with the right carer; someone with whom they’ll be able to enjoy a comfortable relationship with.

Heritage healthcare work very closely with families, carers & local community groups across Wakefield and the five towns whom are affected by Dementia. Talking to individual about their experiences will help us to continuously strive to improve our services and provide person centred care packages to meet individual needs.

We feel it is important to have a joined-up approach and work closely with CCG’s, district nurse teams, GPs, families, occupational therapists and other professionals to achieve the best outcome for our client.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As we are relatively a new Care agency therefore it will take time to establish connections and build relationships within the community.

We strive to provide a quality service and are dedicated to providing the highest standards of care. This in turn will help us to build trust within the community.

2. Actions

  • Awareness training

    Commitment that all our staff are trained to the highest standard. Being Dementia aware is an integral part of our business. All staff will receive Dementia training as part of their extensive induction programme.

    Being implemented
  • Dementia Champions

    Our Director and Registered care manager are Dementia Champions and deliver sessions to all staff as part of their induction.

    All staff are Dementia friends.

  • Community Involvement

    Deliver Dementia Information sessions to local community groups, staff and family members.