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Bluebird Care (Plymouth & South Hams)

We are a leading home care and live- in care company, aiming to provide the same standard of care that we would expect for our own family and loved ones. We deliver homecare and support services in and around Plymouth, Plympton, Ivybridge, Yealmpton, Brixton, Wembury, Newton Ferrers and Noss Mayo.

14 August 2018
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a care provider, we aim to raise the standard of care for those with dementia across the sector. We have a duty and responsibility to make information about care and relevant services accessible. We provide training and support to our care workers, equipping them to work with customers who are living with dementia. Further, when assessing the needs of our customers, we create thorough and encompassing careplans which promote choice and independence. We are also able to signpost relevant services to our customers and their families. We have previously held events such as Christmas parties for our customers, encouraging community relations and as such, preventing isolation. We also like to participate in community events and campaigns e.g. Carers' Rights Day, Alzheimer's Society 'Bottled Up' campaign etc.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Most outcomes, we already deliver through out customer processes.

Challenges could include: cost of running events and  engagement in events and campaigns. Further, our customers families' understanding of dementia could have an impact where it is maybe limited. Equally, accessibility of events may be a challenge for customers with additional health problems.

2. Actions

  • Dementia Awareness With Customers Relatives.

    Inviting customers' family and friends to attend dementia awareness sessions. This is not only to provide them with knowledge and understanding of their loved one's dementia but to raise awareness generally and to help them understand our roles and the way we can assist as care providers.

    Initial Scoping
  • Accessible Customer Events.

    Continue to arrange events for our customers such as Christmas and summer parties to involve people living with dementia in community events. We would also like to engage in community events campaigns run by other organisations.

  • Plan Additional Training for Care Workers.

     Our in-house training already covers dementia, however we are aiming to introduce more indepth dementia training in our 'learning with lunch' scheme. Our trainer is ready to deliver this.