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Age UK Shropshire, Telford & Wrekin

We are a local charity whose mission is to work with and for older people to improve the quality of later life. Established over 65 years ago, we are the biggest local charity working with older people. Our main roles are: providing a wide range of services to keep older people independent, active and safe; campaigning on behalf of older people; and delivering Information & Advice tailored to the needs of older people. Most of our services are delivered by a team of over 800 volunteers. In addition, we have a small team of paid staff plus over 180 Home Support Workers delivering our ‘Help at Home’ service. We have offices in Shrewsbury, Telford & Ludlow. We have service contracts with both local councils as well local NHS commissioners.

1 March 2018
West Midlands
Care, Charity, Community organisations, Domiciliary Care, Health, Local Authorities, Local DAA Members, Retail, Social Care, Voluntary, Voluntary Sector
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide a range of services accessible to all older people, including those living with dementia. We run 11 Diamond Drop-ins which are weekly day opportunities specifically for people living with dementia and their carers.  We also support 40 day centres with approximately 600 older people attending each week. Many of the day centres have up to 25% of their membership with a dementia. We work in partnership with a range of other voluntary sector organisations in delivering Information & Advice contracts in both Shrewsbury & Telford and our Care Navigation service in Telford provides expert supported signposting for older people including those at risk of isolation and those with undiagnosed dementia. We deliver dementia awareness training to staff and volunteers alike and work closely with Alzheimers Society in service planning and gap analysis.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

With a  growing organisation we need to ensure that dementia awareness is a priority across all of our activities (including retail and non-dementia specific services) Ensuring that all of our services are accessible to all, including those living with dementia. Identifying gaps in service provision in the county that may afford opportunities to develop new initiatives, such as CST and dementia respite. Protecting (and growing) our income sources to enable us to continue delivering services to meet identified need.

2. Actions

  • Develop business case for affordable, high quality dementia respite service

    We believe there may be opportunities to develop dementia day opportunities to meet perceived demand. With increasing incidences of dementia coming through our current day centres there appears to be a gap in provision. The need is reinforced by members of our Diamond Drop-ins – carer respite is clearly a challenging and recurring issue.


    2017 - Third Quarter Update

    New member

  • Dementia awareness training

    We will roll out dementia awareness training to all staff and as many volunteers as possible, continuing the programme we already deliver.


    2017 - Third Quarter Update

    New member