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Helping Hands

Helping Hands are a family run business who apply local knowledge combined with over 26 years’ experience to offer one to one home care to enable people to remain at home with compassion and dignity. Helping Hands provide award winning home care in Durham, Chester Le Street, Birtley, Spennymoor, Lanchester and the surrounding areas from 30 minutes per week to full- time live in care. Our locally based carers are able to balance independent living with bespoke care needs by assisting with: • Housekeeping • Shopping • Companionship • Help to get out and about • Clinical nursing- led care • Providing a break for an existing carer or family member • Personal Care • Support with continence • Supporting a hospital discharge

27 December 2017
North East
Care, Clinical Commissioning Group, Domiciliary Care, Health, Local Authorities
Local Alliances:
North East Dementia Alliance, Darlington Dementia Action Alliance, County Durham Dementia Action Alliance, Sunderland Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Helping Hands ethos is to support as many people as possible in their own homes as independantly as possible.   We have a dedicated team of dementia champions who train, support and mentor all of our staff to have a good understanding of the signs, symtoms and challenges which an individual with dementia may experience.  Helping Hands work with our customers and their loved ones to ensure we delivered a person centred approach to the support we give to our customers which enables us to support our customers to achieve their desired outcomes.

We currently work in collaboration with the Alzheimer's society where we are promoting dementia cafes and support groups to enhance the support mechanisms to those within our community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the challenges we may face is the individuals we work with understanding of dementia, where possible we utilise the opportunity to educate and share our knowledge and experiences of dementia.


In some cases the general publics view of dementia can pose a challenge due to they're possible lack of understanding.  Again where we can we share our knowledge and expertise. 

Member website


2. Actions

  • To raise dementia awareness in our community.

    To promote dementia awareness by attending dementia events, informing our customers of other services available in the area i.e. dementia cafes and support groups.

    Being implemented
  • To train our team in dementia awareness with the most up to date information.

    To regularly attend dementia workshops, training and information events to further enhance our dementia training.  Become a dementia friendly community. 

    To have all of our staff trained in dementia awareness and how to best support our customers.

    Being implemented
  • To advocate a person centred approach to dementia care.

    To ensure we promote a person centred approach from our intial meeting with a potential customer through to the delivery of an individuals support needs.

    We will refer our customers to different services and organisations as we feel a collaborative approach is vitally important.

    Being implemented