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Central Medical Centre


14 August 2018
Health, Medical
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise awareness amongst patients of local support services for people with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Having literature for Tamil speaking patients

2. Actions

  • Dementia Friends Session

    Organise for the delivery of Dementia Friends information sessions to help raise awarness and improve our understanding of dementia

  • Work with Alzheimer's Society to help raise awareness

    Host an information stand in our waiting room to help patients become aware of local services for people with dementia and their carers.

    Also provide information and advice regarding concerns about memory and how to act on these worries.

    Being implemented
  • Keep stock of information in waiting room

    Keep stock of useful information about dementia and local services in the waiting room.

  • GP Information Packs

    Help ensure GPs and practice staff have up to date information about local services for people with dementia and their carers taking place at the Merton Dementia Hub and across the borough. Also ensure staff are aware of the referral process.

  • Dementia Guide

    Order 25 free copies of the Alzheimer’s Society ‘Dementia Guide’ for GPs to give to patients with dementia and carers who may find it useful.

  • Phone System

    Examine the automatic phone system and see if phone numbers associated with patients with dementia may be able to skip the automatic phone system and get straight through to a member of staff

    Initial Scoping
  • EMIS Alerts for PWD

    Flag patients with dementia on the computer system to help ensure special care and consideration is taken when making contact or having appointments.

  • Ensure patient areas are dementia friendly

    Use the ‘Dementia Friendly Environment Checklist’ to look at patient areas and make changes where possible.