Reginald Centre (Leeds City Council)

The Reginald Centre is one of the largest Community Hubs in Leeds which has a huge amount of activities, groups, training, clubs and support on offer. Customers can get help with housing issues, claim housing benefit, borrow a book or a bike from the library for free, grab a coffee or a bite to eat in our community café or receive help finding employment or training opportunities in the Jobshop. We work closely with other partners who deliver vital services such as Money Buddies who offer debt advice to help people out of financial hardship, Registrar of Births & Deaths, Welfare Rights who help customers claim for DWP benefits, Touchstone, Feel Good Factor, Connect Well, Workplace Leeds, Leeds Housing Options, Harrison Bundy Solicitors. Leeds City Council has the ambition for Leeds to be the best City in the UK and The Reginald Centre is fully supporting this ambition.

Updated:
8 August 2017
Location:
Yorkshire and Humber
Sectors:
Local Authorities
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Reginald Centre is a community hub which offers a wide range of services and events for everyone. Inclusion into these services is vital allowing customers with dementia to still feel part of every-day life. All staff within the Customer Services team will undergo dementia awareness training so they are better able to support customers and their carers in feeling empowered to ask for help so they know what services we provide. Staff will also be encouraged to become dementia champions. We will hold dementia awareness events and will invite partners to come along and talk about how they can support people with dementia. We will improve signage within the hub so that customers with dementia can access all the facilities provided. We will work with partners to provide services and activities within the hub, already as a result of a recent dementia awareness event Feel Good Factor are now delivering chair based exercise classes for customers with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Making sure that all staff receive the training and understand the importance of it. Ensuring that the skills and knowledge that our staff learn from training supports them to work confidently with customers who have dementia.

Busy community hub which can give the impression that there is too little time to discuss personal matters with the customer

Effectively identifying both people with dementia and their carers – creating a ‘safe’ place for disclosure as well as ensuring staff are able to identify those people who are undiagnosed

2. Actions

  • Staff Training

    All staff within the Customer Services team will undergo dementia awareness training so they are better able to support customers and their carers. 

    Status:
    Delivered
  • Improve Signage within the Hub

    We will improve signage within the hub so that customers with dementia can access all the facilities provided. 

    Status:
    Planning
  • Dementia Awareness Events

    We will hold dementia awareness events with relevant partners who will promote their services and provide help and support for people with dementia and their carers.

    Status:
    Delivered