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Independence Matters CIC

Independence Matters is a Community Interest Company which aims to empower people and their families/carers to live the lives they choose and remain as independent as possible through offering flexible packages of support and work opportunities across all delivery lines and customer groups. The high quality support we offer will help to prevent people becoming isolated, lonely and dependent. We provide practical care and support for people to live as independently as they possibly can, information and signposting and support to carers via the offer of respite support, peer support groups and flexible provision either at home or via one of our community hubs.

15 December 2017
East of England
Local Alliances:
Broadland Dementia Action Alliance , Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Independence Matters we support people with a person centered approach where their choices and abilities are respected and listened to create enabling environments whether this is in the persons own home or within one of our community hubs. Our staff are well trained in understanding how dementia can impact on individuals and their families and we have Dementia Care Coaches who act as both an internal resource for our own staff but also deliver training in the local community to raise awareness of dementia.

We recognise the difficulties for families who are trying to navigate through systems to gain the right help and are able to signpost and support them to other providers who may be of benefit in their endeavors. We also currently have two carer support groups and are looking to set more up where carers have made this request.

Where here are national projects such as the ‘Dementia Friendly Communities’ initiative we have worked together with other providers in the county to secure a positive outcome. We are committed to working together with other organisations and are members of several provider groups with whom we are exploring joint working in order to gain the best outcomes for the customers we support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Creating sustainable effective partnerships to deliver the outcomes proposed by the DAA and having sufficient staff capacity to be fully on board with the initiative.

2. Actions

  • To offer training and consultancy on dementia to providers in the local community.

    Firstly we will create contacts with some providers in our local area and then promote the DAA with them to establish a working relationship. Once the provider is on board with the alliance we will provide our Dementia care coaches to deliver Dementia Friends training to providers and local services as ports of call for support and consultancy for advice on an ongoing basis.


    2017 - Fourth Quarter Update

    Update from Harford Hill Day Support, Ipswich Road Community Hub:

    Suzanne Warnes our Dementia Champion made 56 Dementia Friends these included:

    Eaton Rise Residents Association

    The Norse transport staff supporting Harford Hill customers

    Norwich City College Students on placement at Harford Hill

    Work Experience students


    IM staff

    Assistant Practitioners new to post on day visits to Harford Hill

    In the New Year we would like to offer all our customers' families the opportunity to become a Dementia Friend and we will be sending out invitation letters.

    Suzanne has also delivered Independence Matters in- house training: 'Dementia Matters To Us' in her DCC capacity  which covers the following:

    Understanding dementia, forms and impact.

    Practical knowledge on how to support carers and people living with dementia.


    How to support distressed behaviour by entering the reality of the person with dementia.

    Promotion of dignity and respect in dementia care and support.

    We have also had a number of stands in the community over the last year during which we have been able to provide advice and guidance to the family carers and people with an interest in dementia:

    A Mental Capacity Conference with the Edith Ellen Foundation at the Mercure Hotel.

    The Carers' Information Day at the Forum.

    The Dementia Information Day at the Norfolk and Norwich University Hospital.

    The Oaks Friendship Group, Bowthorpe.

    Contact has also been made with 2 supermarkets and 4 GP surgeries within Harford Hill's local community and we are waiting for replies.

  • To provide information and signposting to providers.

    We will promote both our Gateway enquiry service and community based services to act as information providers for people looking to navigate through the health and social care systems to obtain the support they need.

    In order to do this to the best effect we need to undertake some market research in order to ascertain what community based services are available, contact details and agreement with them to operate a signposting service. We are already aware of the statutory and health services and their contact details.