Shoobridge Funeral Services

Shoobridge Funeral Services, incorporating Exmouth & District Funeral Services is presented by Terry, Penny and Paul Shoobridge. As a licensed Funeral Director, Paul has completed his Diploma in Funeral Service, achieving the highest grades in the country and securing the 'Ashes to Glass' award. Terry and Penny Shoobridge, (Paul's father and mother) opened Shoobridge Funeral Services in the early 1990's in Honiton, Devon, before expanding in 2011 with a branch in Exeter, Devon. As a truly independent, local, family operated business with over 25 years experience in meeting and delivering our client's individual funeral needs, our small team of funeral directors have a wealth of knowledge in the industry.

Updated:
31 December 2018
Location:
South West
Sectors:
Retail, Businesses and shops
Local Alliances:
Exeter Dementia Action Alliance (EDAA), East Devon Coastal Towns Dementia Action Alliance, Honiton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The team at Shoobridge funeral services aim to provide a level of support   and care for our clients and their families with dementia. Practicing awareness to recognise and reassure them that when they visit our premises that we offer them a safe environment or we can visit them at home if they are more at ease there. Overall, we will endeavor not  to judge or assume that Dementia affects everyone the same and we will see the person as an individual.

Become a Dementia Friendly Organisation

Enrol staff in Dementia friends awareness programmes or arrange on site sessions if numbers are sufficient this can be opened to associated third parties like Funeral Officiants if they have not already completed awareness sessions independently.

Addressing best practice, when a funeral is taking place where a family member of friend of the deceased is living with Dementia promote inclusion and understanding.

Ensure that when we are aware of circumstances that may affect the way we care and support the bereaved that all members of the team are briefed so that anything that could be seen a different or unexplained is treated appropriately without any loss of dignity or care.

Pre-planning for end of life: understanding and compassion extended when someone is facing the reality of initial diagnosis

In the light of the anticipated increase in the condition becoming more widely seen and known about. Continued staff training to get up to date information to maintain a full understanding of what treatments are available and are progressing so that a clear understanding is there when discussing pre-planning with either person or family member where diagnosis is recent. They may have concerns about managing their wishes and an ongoing support and peace of mind that their wishes are noted when they feel that this is fully within their power, may be a way of having control over later years when this may be more difficult for them to discuss or write down.

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Since becoming a member of the alliance in September 2017 we have engaged with the following activities:

  •  Staff members have taken part in the Muddifords Cheese Run - a fundraising event held along the Great Western Canal.
  •  Produced a window display in the Exmouth office for Dementia Action Week – giving away forget - me - not seeds and having information available for the public to raise awareness.
  • We have collected donations for EDAA at two major rugby fixtures in Exeter, as part of the Exeter Foundation Collection Team at Sandy Park – home of the Exeter Chiefs.
  • Carolyn - our office administrator in Exmouth has visited and gained valuable knowledge of the nursing techniques at a dementia care facility in Exmouth and discussed with the activities co-ordinator how the variations of Dementia can affect the residents and how specific symptoms associated with these, are managed to provide the best quality of life experience for the residents, family and friends.
  • She learned about types of activities that can be enjoyed and the importance of sensory stimuli to the memory, whether it be through sound, vision, touch, smell or taste or a combination of them all. She also learned what triggers, should be avoided in our office, which could cause unnecessary anxiety or concerns to someone living with Dementia.
  • In addition we have provided help and sponsorship to that home in producing an interactive exhibit in a local flower festival; highlighting awareness to the sensory and memory triggers and achieving contact with the wider community of the importance of understanding, accepting and managing Dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Staff awareness

Premises / environment

Time constraints

Third party awareness such as: Funeral celebrants or officiants

2. Actions

  • Become a Dementia-Friendly Organisation

    Enrol staff in Dementia friends awareness programmes or arrange on site sessions if numbers are sufficient this can be opened to associated third parties like Funeral Officiants if they have not already completed awareness sessions independently.

    Status:
    Being implemented
  • Address Best Practice in Working With the Bereaved

    Addressing best practice, when a funeral is taking place where a family member of friend of the deceased is living with Dementia promote inclusion and understanding.

    Ensure that when we are aware of circumstances that may affect the way we care and support the bereaved that all members of the team are briefed so that anything that could be seen a different or unexplained is treated appropriately without any loss of dignity or care.

     

     

     

    Status:
    Being implemented
  • Pre-Planning for End of Life

    Pre-planning for end of life: understanding and compassion extended when someone is facing the reality of initial diagnosis

    In the light of the anticipated increase in the condition becoming more widely seen and known about. Continued staff training to get up to date information to maintain a full understanding of what treatments are available and are progressing so that a clear understanding is there when discussing pre-planning with either person or family member where diagnosis is recent. They may have concerns about managing their wishes and an ongoing support and peace of mind that their wishes are noted when they feel that this is fully within their power, may be a way of having control over later years when this may be more difficult for them to discuss or write down.

     

    Status:
    Being implemented
  • Fundraising for the Exeter Alliance

    Staff members have taken part in the Muddifords Cheese Run - a fundraising event held along the Great Western Canal.

    We have also collected donations for EDAA at two major rugby fixtures in Exeter, as part of the Exeter Foundation Collection Team at Sandy Park – home of the Exeter Chiefs.

    Status:
    Being implemented, Completed
  • Supported Dementia Action Week 2018

    We produced a window display in the Exmouth office for Dementia Action Week – giving away forget - me - not seeds and having information available for the public to raise awareness.

     

    Status:
    Completed
  • Staff Training and Experience

    Carolyn - our office administrator in Exmouth has visited and gained valuable knowledge of the nursing techniques at a dementia care facility in Exmouth and discussed with the activities coordinator how the variations of Dementia can affect the residents and how specific symptoms associated with these, are managed to provide the best quality of life experience for the residents, family and friends.

    She learned about types of activities that can be enjoyed and the importance of sensory stimuli to the memory, whether it be through sound, vision, touch, smell or taste or a combination of them all. She also learned what triggers, should be avoided in our office, which could cause unnecessary anxiety or concerns to someone living with Dementia.

    Status:
    Being implemented
  • Dementia Friendly Advice to a Nursing Home

    We have also provided help and sponsorship to a nursing home in producing an interactive exhibit in a local flower festival; highlighting awareness to the sensory and memory triggers and achieving contact with the wider community of the importance of understanding, accepting and managing Dementia.

    Status:
    Completed