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Argos Felixstowe

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from over 800 stores throughout the UK and Republic of Ireland, online and over the telephone. In the last financial year, Argos sales were £4.3 billion. Argos serves over 135 million customers a year through its stores. On average, 18 million UK households, or around two thirds of the population, have an Argos catalogue at home at any time. Argos is part of Home Retail Group, the UK's leading home and general merchandise retailer. Argos, Luton Mall opened its 15,000sqft store in 2010. It is committed to helping to improve the environment for people living with dementia and their carers and made the Alzheimer’s Society their charity of the year in 2013

4 September 2017
East of England
Local Alliances:
Felixstowe Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Argos has previously aimed to raise awareness of dementia through its store network, primarily through fundraising activity.

With group and individual training of it’s staff members, Argos Felixstowe aims to be able to offer support and assistance to people with dementia and their carers who visit the store

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints due to trading cycles will be our main challenge.  In the longer term, turnover of staff and training the new employees will be an important issue to plan for on a regular basis. 

Member website


2. Actions

  • Improve staff awareness and understanding

    Provide all staff with understanding of being a dementia friend through training as provided by Store Manager and also by utilising our online Academy course.

    Being implemented
  • Supporting staff

    Supporting colleagues who may be affected by Dementia either themselves or a relative.

    Being implemented
  • Support in the community

    Either by educating our customers or assisting in the advance of the Felixstowe Dementia Action Alliance

    Being implemented