Ainsdale Village Surgery

Ainsdale Village Surgery is a GP surgery, with a partnership of 2 GP's which provide primary care to approximately 3100 patients in the local area. All members of staff have been Dementia Friends since March 2016. We are committed to promoting awareness of dementia and supporting patients with dementia and their carers.

Updated:
11 November 2017
Location:
North West
Sectors:
Commissioners Sector, Health
Local Alliances:
Liverpool Dementia Action Alliance , Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ainsdale Village Surgery is dedicated to improving lives of people with dementa, their relatives and carers. Following a dementia awareness training session given by a representative from the Alzheimers Society in March 2016 our staff have all been trained to be dementia friends and treat our patients and their carers with understanding, dignity and respect. For patients known to have dementia we have an alert on our medical system that will inform staff of the patients diagnosis, because of this staff are able to allow for longer appointment times and also in such cases the person booking the appointment can prompt for an appointment reminder by telephone on the day the patient is due to come in. We also have a note in the patients records of any carers details and accessibility needs.Our clinical staff talk to patients about possible memory problems or concerns at regular patient health checks, as an early diagnosis gives the best chance to prepare and plan for the future, give support and receive any treatment where appropriate. We aim that all our patients and carers feel able to approach the practice to ask for help and support. We want to raise awareness and understanding in our community to the needs of people with dementia and their carers. We have planned an event at the surgery on 20.09.17 involving clinicians, staff and our patient participation group. We will be inviting all known dementia patients, relatives and carers to attend for an afternoon where they can join in a short local walk and return back to the surgery for tea / coffee, cake and a chat. The surgery's dementia clinical lead will signpost patients and carers to support services and information.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time resourses and capacity are always a challange in all aspects of primary care however we are committed as a surgery to remain focused on the patient to enable us to meet their needs by listening and involving them in decisions about their care.

2. Actions

  • 1.Raise awareness of dementia within the practice and local community. 2. improve informaiton for patients and carers.

     Continue dementia awareness training to all staff to enable them to develop their knowledge and skills to help deal with individual patient’s needs.  Continue to supply information in our surgery to signpost people affected by dementia to local support services. Ensure that all our patient leaflets and information remains up-to-date. We are in the process of planning a Dementia Day at the surgery on 21.09.17, involving  a local walk with the GP partners and a presentation back at the surgery from our dementia clinical lead signposting patients and carers to support services available and dementia resourses.

    Status:
    Planning

    2017 - Third Quarter Update

    Continue to highlight  vulnerable patients.

    Ainsdale Village Surgery  flag  vulnerable patients records by putting an alert on the record to inform staff of the patients diagnosis.

    Reception staff to continue booking longer appointment times for vulnerable patients and giving telephone appointment reminders for patients that might need them.

    2017 - Second Quarter Update

    Promoting Dementia Awareness and the work of the Dementia Action Alliance.

    We have planned an event at the surgery on the 20th September 2017 involving  clinicians, staff and the surgery’s  patient participation group. We will be inviting all know dementia patients, relatives and carers to attend an afternoon where then can join in a short local walk and return back to the surgery for tea / coffee , cake and a chat. There will be GP’s and nurses available to inform patients of local community support services and information.

    We will look into the possibility of hosting further dementia specific events.