What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Marks & Spencer - Collier's Wood

Large department store in the borough of Merton.

Updated:
25 July 2017
Location:
London
Sectors:
Businesses and shops
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to make our business more accessible to people living with dementia in the community to help them stay independant and remain part of their community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a large, busy store so staffing may present some challenges.

As a business, we must also be mindful of resources.

2. Actions

  • Raise awareness of dementia amongst staff

    Explore the provison of Dementia Friends sessions for staff or look into finding in-store Dementia Champions to share their knowledge with other staff.

    Status:
    Initial Scoping
  • Raise awarness of dementia and avaliable support services amongst customers

    Host an Alzheimer's Society information stand for visitors to the store to raise awareness of the importance of addressing concerns about memory loss, as well as information about local support for people living with dementia and carers in Merton.

    An employee of the Alzheimer's Society will be there to answer any questions and provide people with further information and advice as required.

    Status:
    Planning
  • Dementia Friendly shopping environment

    Explore ways in which we may be able to improve the in-store environment to be more accessable to some people with dementia with problems with eyesight or perception whilst still maintaining the integrity of our brand.

    Status:
    Investigating