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Oak Glen Surgery

We are a small traditional family doctor serving the people of Bingley and surrounding areas for over 30 years. Our aim is to provide an efficient high quality service in a friendly atmosphere, providing the latest in terms of medical care yet maintaining that personal approach. Our immediate Practice area is Bingley, Gilstead, Eldwick, Crossflatts, East and West Morton, Cottingley, Nab Wood, Sandbeds and Riddlesden. The Practice is proud of its ethos of patient friendly care, where the patients get to know their doctor, and the doctor gets to know the patient. This traditional approach has enabled the practice to continue to provide holistic care and practice family medicine in the best possible sense. The doctors work very closely with the patients and even visit certain elderly patients in hospital when they are admitted, again to ensure continuity and liaison between hospital and primary care.

Updated:
18 September 2018
Sectors:
Health, Hospitality
Local Alliances:
Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As we are a Health Centre we can provide the information needed to support people with dementia and their families and carers.

At the Practice we promote voluntary, community and NHS organisations and undertake different marketing campaigns to raise patient awareness about worthwhile organisations that can help and support them.

We have Memory Clinics run weekly at the Practice for patients who live in the local area. So there are consultations taking place which assesses the needs of the patient who has been referred to them.

We will continue to support dementia patients and continue to provide accessible information.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We would like to improve our understanding of Dementia by raising further awareness to our staff. This will give us further insight, and to learn if we need to make any changes and how we can support people with dementia who come into the Practice.

We already have literature in the Practice regarding the Alzheimer’s Society ‘Worried about your memory’ leaflet. We just need to check that these are placed in suitable locations and are accessible.

We intend to update the Practice website with links to the Dementia Action Group and Alzhiemer’s Society. 

We intend to update the Practice website with more information about the Memory Clinics so that patients know when they take place.

Member contacts

Angeline Nicholson

Oak Glen Surgery

angeline.nicholson@bradford.nhs.uk

01274 518276

Member website

www.oakglensurgery.nhs.uk

2. Actions

  • To improve staff understanding of Dementia

    To have the Dementia Friends talk at the Practice for staff to improve and increase our understanding of how we can make a difference. The Practice Manager will arrange this training for the staff.

    Status:
    Completed

    2017 - Fourth Quarter Update

    The Practice Manager arranged the Dementia Friends talk for Wednesday 15th November 2017 and a Dementia Advisor came to the Practice to give the talk to the staff. The staff thought the training was very interesting and gave us a further understanding regarding dementia and how it can affect people differently.

  • To invite the Dementia Action Alliance to have a stand in the Practice to promote their service with support from the practice and patient participation group.

    The Practice invites voluntary and community organisations to promote their services.

    It would be valuable to have the Dementia Action Alliance come to the Practice to promote their organisation and raise its profile with our patients. The Practice Manager will contact the DDA to arrange this event date.

    Status:
    Completed

    2017 - Third Quarter Update

    The Practice Manager arranged for the Alzheimer's Society to come to the Practice on 26th September 2017 to promote their organisation and raise its profile with our patients. A patient from the Practice's Patient group came to support this event and gave out leaflets.

  • To ensure there is up to date literature regarding the Alzheimer’s Society placed in the Self-Care Assessment room and update the Practice website.

    To continue to ensure that relevant leaflets are on display. To update the call board and practice website with the Dementia Action Alliance and Alzheimer’s Society website.

    Status:
    Completed

    2017 - Third Quarter Update

    A Further action will be to update the website with more information about the Memory Clinics held at the Practice. This will be reviewed once completion of this action is achieved.

    The Practice call board and website was updated and we ensured the relevant leaflets were on display in the waiting rooms and Self-Care Assessment room. The Practice website was updated with information regarding the Memory Clinics that run weekly.
  • Improve our understanding of Dementia

    Our manager will arrange for all staff and volunteers to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can help. 

    Status:
    Completed

    2017 - Fourth Quarter Update

    This awareness session took place in November 2017.

  • To improve staff understanding of Dementia

    To have the Dementia Friends talk at the Practice for staff to improve and increase our understanding of how we can make a difference. The Practice Manager will arrange this training for the staff.

    Status:
    Completed
  • To invite the Dementia Action Alliance to have a stand in the Practice to promote their service with support from the practice and patient participation group.

    The Practice invites voluntary and community organisations to promote their services.It would be valuable to have the Dementia Action Alliance come to the Practice to promote their organisation and raise its profile with our patients. The Practice Manager will contact the DDA to arrange this event date.

    Status:
    Completed
  • To ensure there is up to date literature regarding the Alzheimer’s Society placed in the Self-Care Assessment room and update the Practice website.

    To continue to ensure that relevant leaflets are on display. To update the call board and practice website with the Dementia Action Alliance and Alzheimer’s Society website.

    Status:
    Completed
  • To improve staff understanding of Dementia

    To have the Dementia Friends talk at the Practice for staff to improve and increase our understanding of how we can make a difference. The Practice Manager will arrange this training for the staff.

    Status:
    Completed