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Wideway Medical Centre

We are a friendly GP surgery located in Mitcham, Surrey. Our practice aims to improve the health of those living in and around Mitcham, working closely with local community services to achieve this.

16 July 2019
Health, Medical
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to provide the higest standards of healthcare and make sure our services are accessible for people living with dementia and carers in the local area.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


2. Actions

  • Dementia Friends

    Look into organising Dementia Friends sessions of practice staff to help ensure that people with dementia using our services feel understood and comfortable interacting with staff.

  • Improving appointments

    Make sure practice staff are aware of patients with dementia in advance of their appointment with the GP to help ensure that missed appointments are followed up.  

    Receptionists could hand people small cards with the details of the next appointment to help them remember and cut down on missed appointments. We will also examine the surgery phone system and see if phone numbers linked to patients with dementia may be able to skip the automated system and go straight through to a receptionist, although this will need further examining.
  • Make the surgery environment more dementia friendly

    We will use the Alzheimer's Society 'Dementia Friendly Environment Checklist' and make changes where possible. 

    We will review our signage and ensure that it is clear for people with dementia who may struggle with visual issues and problems with perception.

    We will ensure seating is appropriate for those with mobility issues. 


  • Alzheimer’s Society Presence

    Host Alzheimer’s Society staff to meet patients to raise awareness, encourage dialogue and provide support. Provisionally looking at doing this on a bi-monthly basis and at particularly busy times for the surgery so as to have the greatest impact.

  • Dementia Guide

    Order up to 25 free copies of the Alzheimer’s Society ‘Dementia Guide’ for GPs to give to patients with dementia and carers who may find it useful.

  • EMIS Alerts for PWD

    Flag patients with dementia on the computer system to help ensure special care and consideration is taken when making contact or having appointments.
    Initial Scoping