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Wincanton Health Centre

Dr Iain Phillips is Dementia lead for Somerset and supports his home town of Wincanton to become a dementia friendly community. Wincanton Health Centre plan to train all members of staff in dementia awareness training enabling staff to support and offer additional time to patients who may have memory problems or confusion. The practice staff will work to identify patients who may be living with dementia and offer health coach support to improve their health and wellbeing; sign posting them to support agencies to help both the patient and their carer with advice. The Practice supports the community partnership and from this the health coaches have lead the dementia friendly community steering group meetings that are hosted every 6 weeks at the practice with several members of staff attending these meetings and proactively encouraging the community to engage in the promotion of the DFC. The practice has engaged with the fire service to create a good working relationship and plan to sign an agreement to identify and act as a recognised referrer for patient home safety checks by the fire service. The practice plans to be part of the local team of recognised places of safety for patients to find help and staff will be trained in how to respond to anyone distressed or confused. The health centre are encouraging all identified patients and their carers' to carry a card identifying them as either a person living with dementia or a carer to a person living with dementia. The practice will invite carers' to any carer events held at the practice and inform them of any support groups or local training available. Two members of the steering group who live with dementia plan to visit the health centre and report recommendations on any improvements to facilities such as the signage, noise levels and telephone access that would improve their access to health. The practice have offered the premises for community dementia friend sessions and have dementia information on their waiting room television screen, social media, the web site as well as carer promotional boards and information leaflets.

19 September 2017
South West
Local Alliances:
Wincanton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Health Centre is key in engaging local people to improve dementia awareness as well as liaising with other businesses and services to identify & support people living with dementia. Health coaches will support & sign post  to agencies improving the knowledge of patients and their carers' to access groups, benefits or local facilities that will improve their health & wellbeing.  By reviewing facilities and services in consultation with patient's and their carers' the patient experience will improve their access to health. In addition to working with the fire service for home safety checks, the health centre will be part of the team of local places of safety, with the aim to empower people living with dementia to feel confident to continue to live independantly in their own home for as long as possible and feel able to contribute, be valued, accepted and included in their community. Carers' can access on going support from health coaches including when they are no longer a carer; enabling them to maintain their health and wellbeing

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

After consultation some change requests to the health centre after consideration may not be financially or practically viable.

Member website


2. Actions

  • Train all staff to become dementia friends

    All staff have been trained to become dementia friends and new members of staff will be trained as soon as possible after joining the practice.  The reception staff in particular have highlighted their need to be aware of giving extra time for patients with memory loss or confusion and be aware if someone has been sitting in the waiting room for a lengthy amount of time without reason. Consider offering a reminder call on the morning of an appointment if patient frequently forgets their appointment.

  • Review of Health Centre experience

    Invite two people living with dementia to review the signage, telephone answer phone and health centre experience and recommend any improvements back to Practice Manager for consideration.

  • Fire Service Agreement

    The Practice Manager plans to sign an agreement with the fire service to become official referrers for home safety checks in order to speed up the process of referral.

    Work with the fire service to identify dementia patients who agree for a home safety check and make the referral to fire service.

  • Promotion of Dementia Awareness

    Promote awareness of dementia.  Using practice TV screen, social media, the web site, carers notice board, holding promotional weeks and inviting charities into the practice who support patients living with dementia such as MIND and the Alzheimer's Society or Carer support agencies. Have information leaflets available

  • Identifying People Living with Dementia & offering support

    We will work to identify patients living with dementia.  We will offer Health Coach support to patients struggling with memory loss or other confusion.  Health Coaches support patients and their carers and sign post them to support groups, adult social care for benefit assessments, charities such as the Alzheimer's Society or carer support agencies and carers training as well as activities such as the Leisure Centre or Live at Home Scheme. This will allow patients to be empowered to live well for as long as possible and continue to be part of an inclusive community and to improve their health & wellbeing.  This action is on going

  • Become a 'Place of Safety'

    Wincanton Health Centre have pledged to become part of a local network of businesses, services and facilities who offer a 'place of safety' for anyone who may become confused or need support until a carer can be contacted.  Part of this will be to identify patients living with dementia and their carers' and to offer them the Alzheimer's Society identification card. Local businesses will recognise the card and be aware to check this for emergency contact details. 

  • Carer Support

    Offer support to carers' via health coaches. Invite carers to practice carer support activities held at the practice such as 'Afternoon Tea' where the carer support agency and other chariities will be in attendance to offer support, guidance and opportunities for carers' training.

    This support and these activities will be on going