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Mill Pharmacy

Mill Pharmacy is a pharmacy designed to work in collaboration with Hadleigh Boxford Group Practice. We are committed to community healthcare and uncompromising customer satisfaction. 'With us, it's personal'.

6 July 2017
East of England
Medical, Businesses and shops, Health
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Mill Pharmacy is located right next door to the Hadleigh Health Centre making it as easy as possible for patients to pick up medicines and prescriptions. 

 We have over 20 highly qualified staff in our team that are all dementia friends.  We understand the effects that dementia has not only on the person living with dementia but also those caring for them. We provide support and are able to install simple systems which aid in the delivery of medicines.

 Our team can make a big difference for people with dementia and their carers  by making a commitment to become more dementia friendly

Commitment 1: Committed to ensuring our staff awareness and understanding to dementia

Commitment 2: Support the local community

Commitment 3: Supportive dispenser of medications

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are committed to support the work of the HDAA.  Our biggest challenge will be having the ability to make time to spend a little longer with patients when we are busy, therefore reassuring them that we care about their needs.

2. Actions

  • Committed to raising staff awareness and understanding

    Increased knowledge and awareness of dementia will make staff more confident when dealing with customers. They will have a greater understanding of potential scenarios, and as a result will be able to provide better customer service.

    We intend for all staff to become more dementia aware by attending a dementia awareness information session.

    We intend to educate all staff in the ‘top tips for customer facing staff’ list of tips to help us to deliver better customer service to people with dementia.

    We intend to review the retailer guide to dementia to support our work on becoming a dementia friendly business


    2017 - Third Quarter Update

    New Member

  • Support the local community

    By signing up to the Hadleigh Dementia Action Alliance we will be fully informed of the local work being delivered to support those living with dementia to live well .

    We will support the Alliance by sharing their work and displaying a dementia friendly sign in our business.


    2017 - Third Quarter Update

     New Member

  • Support dispensary services

    We are committed to supporting patients with dementia to make taking their medication effective.  This is done by reviewing their medication and supplying in a way as to minimise confusion and missing medications.


    2017 - Third Quarter Update

    New member