Ladies In Waiting, Domiciliary Care Agency
Ladies In Waiting (L.I.W) is a private Home care agency which cares for the elderly who live in and around Ilkley. We accommodate a wide range of care needs, and have found there to be an increase in the number of clients who we care for that have some form of Dementia. We are predominately a companionship agency as we have identified that one of the key areas to ‘wellbeing’ is the ability to interact (social contact) in a meaningful way. To that end we only employ mature ladies, and a quarter of our team are retired nurses.
- 28 June 2017
- Yorkshire and Humber
- Local Alliances:
- Yorkshire & Humber Dementia Action Alliance, Bradford District Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
L.I.W continues to act directly in terms of personal care and emotional care for our clients by ensuring that we always sand the same ladies to the same client for 1 hour minimum visit. This creates continuity from the perspective of the client, more so with individuals who have some form of Dementia (recognisable trusted face of a carer).
We have produced booklets on several different forms of Dementia to give out to relatives / 3rd parties, which describes types of behaviour, clinical insight on how different forms of Dementia effects the brain, and most importantly who, and how to contact organisations who can offer support and advice.
We sponsor / fund ‘Lets Sing Together’ at The Clark Foley Centre Ilkley, which is specifically designed to provide support through ‘song’ for both individuals who have Dementia and their relatives at least once a month.
L.I.W will continue to act as a safe signpost to both our clients and members of the public, for organisations such as Alzheimer’s Society, Dementia Action, Age Concern UK, advice on how to engage Continuing Care, Direct Payments, Attendance Allowance, Carer’s Allowance funding.
Our ladies receive specialised training on Dementia awareness and dealing with situations which may involve behaviour which may challenge. L.I.W has booked additional training for a quarter of our team to become Dementia Friends, and 2 members of management are looking into becoming Dementia Champions
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
I can honestly say the above is what L.I.W does on a daily basis, so I am confident that there are no barriers to us continuing to deliver / support these areas.
The key to the above is not to lose pace, and to maintain the level of input and determination.
I have started to produce booklets using Alzheimer’s society’s website on the ‘main’ types of Dementia, which will form part of my supervisions with team members and our Team meetings. I will be ensuring that the team members actively observe / identify where clients and relatives may benefit from these booklets and seek permission to send them one. The challenge is keeping up the pace and not letting a good idea slip due to the hussle and bussle of day to day work. This will be overcome by our weekly management meetings to see / ensure we’re continuing to meet our own expatiations and to see if there are other areas L.I.W can spread the good word about Dementia and specifically Dementia Action Ilkley.
Improve our and others level of awareness and understanding of Dementia
As manager I will continue to arrange for all staff and volunteers to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can help on both a practical day to day level, and by ensuring that there is a genuine and meaningful social interaction.
Produce easy to read format booklets to send out to clients / relatives & members of the public.
Produced booklets on several different forms of Dementia to give out to relatives / 3rd parties, which describes types of behaviour, clinical insight on how different forms of Dementia effects the brain, and most importantly who, and how to contact organisations who can offer support and advice.
Invite / hold event aimed at relatives of clients of L.I.W. Become a Dementia Champion
Invite relatives to a Dementia Friends session, either signposting to Clark Foley or to host here at L.I.W.
Sign up / register on the Dementia Champions course (21st Aug 2017)
- Delivery, Implementation