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Marlands Shopping Centre - Ellandi

The Marlands is a 200Sqft shopping Centre in central Southampton. We have an assortment of branded and independent shops.

15 August 2017
South East
Businesses and shops, Letting, Recreation
Local Alliances:
Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Marlands Shopping Centre, Southampton strives to provide a safe and welcoming environment with excellent customer service for all visitors. We want to ensure that this includes visitors living with dementia. We have trained our staff to assist the tenants in providing a dementia friendly business.

We recognize that to do this, that the Shopping Centre team needed to develop a greater awareness of dementia and its impact, so they are confident in helping and supporting those with dementia, their family and carers.

We have recently made contact with other Dementia Friends so we can gain further insight into other problems people living with dementia face and actions we can put into place in the future.

We are also looking to run free Dementia Awareness Workshops for members of the general public.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a shopping centre with over 50 stores we have to look at all the shoppers. We would like to be able to look at changes within the centre that would help those with Autism, Dementia, Blindness, hearing issues and other disabilities unseen, as well as seen.  With this in mind, we do also have to look at health and safety of all and also some of the shops need to understand the importance of this when we are asking for them to lose a member of staff for an awareness training session. I think we have about 15% of the shopping centre who have attend included management, security and cleaners but we still have lots of work to do.

2. Actions

  • Raise our awareness of dementia

    Commit to, and undertake, meaningful action to improve the lives of people affected by dementia by asking all staff and stores to participate in Dementia Awareness training to become dementia friends.

  • Sensory Sundays

    We also are starting to run Sensory Sunday's every month based on the advice given in the workshops that have been attended. This is through the company and on sites all over the Country. One or more of us will attend the quarterly meetings with the Southampton DAA.

  • Staff to become Dementia Champions

    We would also like one or two people in house to become trainers so that they can help all new employees and also to refresh others so that we can continue to helps those with Dementia.