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Warwickshire Library and Information Service

Warwickshire Library and Information Service is an important community resource available to all. It provides lending and reference facilities, access to computers, and information facilities across Warwickshire.

Updated:
14 September 2015
Location:
West Midlands
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Warwickshire Library and Information Service offers:

Reading Well Books on Prescription Dementia, a nationally produced collection of self help books that are widely available through the public library network for people who have been recently diagnosed with dementia and anyone caring for or supporting people with dementia.  Currently located in the principal and town libraries across Warwickshire but which can be accessed through any Warwickshire Library. The collection consists of 24 titles over four areas; Information and advice, Living well with dementia, Support for relatives and carers and Personal stories. 

Warwickshire Libraries also holds copies of a collection of books called Pictures to Share, books for people with dementia which can be shared or used on their own. Lending collections of these are also available for a longer loan to care homes and day centres within Warwickshire. 

Health information and enquiry service.  Library staff are trained in signposting to accredited sources of information, including Warwickshire’s Living Well with Dementia PortalDistribution of health information (e.g. posters, leaflets), as well as bookable display / exhibition space Health promotion and awareness raising activities supporting national campaigns and local priorities, e.g. Health Information Week, World Mental Health Day, Alzheimer’s Day in 2012 was a link to launch BOP DementiaLibraries provide an accessible and socially inclusive venue and service, and play a pivotal role in communities, promoting learning, leisure, reading and supporting independent living.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Warwickshire Libraries welcome more than 10,000 library visitors every day and answer around 2,000 enquiries daily, including people with dementia, family, friends and carers.

Our staff were trained when we introduced BOP Dementia, in helping people to access the self-help book resources, and in signposting to Warwickshire’s Living Well with Dementia Portal for sources of further information and support. Further onging training is being rolled out to staff on dementia awareness as new staff join the service. A large number of staff have now had dementia friends training. 

The main challenge for Libraries is in being able to identify people we can serve better, through more awareness of signs and symptoms, and developing appropriate responses when dealing with library customers. A second challenge is to ensure that our environments within the library network are as dementia friendly as we are able to make them within constraints. 

2. Actions

  • Explore and deliver staff training opportunities

    Explore and deliver staff training opportunities, e.g in major libraries and the Mobile Library Drivers meeting, including BOP Dementia refresher.

    Status:
    Being implemented

    2015 - Third Quarter Update

    Library staff have been able to access Dementia Awareness training via WCC training modules over the past two years. They have been given the opportunity to attend a half day face to face training sessions as well as online modules accessed via WILMa, the online training portal. 

    Libraries have promoted Dementia Friends training sessions for staff as well as organising sessions within team meetings increasing the number of dementia friends within Warwickshire Libraries and Warwickshire as a whole. 

  • Invite a group of people with dementia and carers to visit the library

    Work with the Alzheimer’s Society in Warwickshire to invite a group of people with dementia and carers to visit the library to provide feedback on the library environment.

    Status:
  • Indentify health promotion activities and displays

    Health promotion activities and displays to be identified by working with dementia and healthcare partners, e.g. Health Information Week, World Mental Health Day, and other more directly relevant promotional campaigns can be added, e.g. Dementia Awareneness Week

    Status:
    Being implemented

    2015 - Third Quarter Update

    Warwickshire Libraries now support a number of health promotions across the year including Dementia Awareness Week, World Alzheimer's Month and World Mental Health Day. 

    In 2015 libraries displayed the new Reading Well Books on Prescription Dementia collections for Dementia Awareness Week in May. Supporting material from the Dementia Action Alliance and the new Navigator Service from Alzheimer's Society plus leaflets detailing services and places to find information in Warwickshire which had been compiled specifically for the week and for longer term use were displayed in all libraries. 

    In 2014 for both Dementia Awareness Week in May and World Alzheimer’s Month in September we also displayed relevant supporting material from partners such as the Living Well with Dementia portal and the Alzheimer’s Society at all libraries.

    We continue to work with partners such as Public Health, The Alzheimer's Society and CWPT to identify and support any promotional or awareness opportunities.

  • Promote relevant library services at outreach events

    Promote BOP Dementia, Warwickshire Dementia Portal and relevant library services at outreach events, e.g. Nuneaton and Bedworth Healthy Living Network ‘Market for Life’ events, and at events as they arise through links with health, local authority and other contacts.

    Status:
    Being implemented

    2015 - Third Quarter Update

    Bop was promoted at a GP training event in November 2013 in Coventry. Although focused primarily on Mini Sorted! awareness was raised about all of the Bop services. 

    Warwickshire Libraries via the Senior Librarian Priority Groups regularly attend the local Dementia Action Alliance meetings and updates on relevant library services. 

    Information on Books on Prescription is given to student health visitors at a regular session at Southam Clinic as part of a training course. 

    Outreach events to promote Pictures to Share took place in September 2014 as a follow on to the Pictures to Share pilot project that took place December 2013 to March 2014. Events were held at five Care Homes in the county hosted by the trainer Sarah Jane Lee, where the collections and the Library Service were promoted. 

  • Identify and exploit opportunities for promotion

    Identify and exploit opportunities for promotion as they arise, e.g. link in with Mobile Library Review consultation.

    Status:
    Uncompleted

    2015 - Third Quarter Update

    This is an ongoing action. We are working to promote both library services and to support ongoing dememtia awareness campaigns and local services as applicable. 

    Displays within libraries, particuarly for particular awareness campaigns, outreach events and inclusion in training sessions have all been actioned in the last 18 months. Promotion within the library service to our own staff has been undertaken via briefings and through external training sessions. 

  • Develop a more detailed action plan as part of all the above

    Develop a more detailed action plan as part of all the above, including engaging with library staff and service users and carers.

    Status:
    Uncompleted

    2015 - Third Quarter Update

    We have yet to develop an more detailed action plan to incorporate and build on those action points above.