Careline and Support Services

We are an organisation who support vulnerable older people in the Chesterfield and surrounding district locality. We have a 24/7 alarm monitoring service to enable people to live independently in their own homes. A pendant alarm is worn around the neck or wrist. The units are also compatible with Telecare equipment, and some of our customers have a range of pieces of equipment to help keep them safe in their own homes. Examples of this would be door sensors to act as an alert if a person with dementia opens the door to leave the property through the night, or there are water and gas detectors which alert our 24 hour response team that gas has been detected or water has escaped; ie in the event of a tap being left on in the bath with the plug in. The service offers peace of mind to clients and their relatives. We also offer a Support service with Support Officers visiting vulnerable older people with dementia to help with daily living skills, for example checking the fridge for out of date foods, helping with correspondence or assistance to appointments. Finally we have a social inclusion officer who is developing links in the community to develop communal groups for people. Recently a series of "as time goes by events" have been arranged focussing on reminiscence of local street scenes and smells from the past. A very enjoyable event welcomed by all who participated.

27 June 2017
East Midlands
Community organisations, Health
Local Alliances:
Chesterfield Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a progressive arm of Housing and are striving for excellence in our service delivery. Our staff are all signed up as dementia friends and are able to discuss their aims of making our services accessible for people with dementia. Our Support officers are each taking on a specialist interest role and two staff are undertaking additional training around mental health and dementia. We work on a person centred approach to support planning and ascertain what is important to the person and write using language that the person feels comfortable with; jargon free. Our staff group have developed a one page profile which is personalised about the individual, therefore if the individual is not able to express their needs we have some information that will help us to understand what is needed.

We liaise and support carers who are supporting relatives with dementia and their biography of their relative is crucial in terms of “getting our approach right”.

Our service works with making Space who have recently taken over the contract from the Alzheimers service in Chesterfield.

We work to ensure our staff are aware of national initiatives for example, the organisation ensured that events occurred to coincide with Dementia Awareness week, for example the “as time goes by event” described above.

Staff use the Alzheimers website to inform their practice.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As our service has a 24 hour careline response and falls recovery service we are constantly looking at ways to improve Telecare equipment to improve safety to customers living in the community. Some of the equipment; for example door sensors rely on a rapid response and our service tries to respond if a door entry triggers within 20 minutes, but this clearly is a challenge and the individual could have walked quite a way in that period of time. We are looking to extend our range of equipment to a GPS system which gives the balance between opportunity and managed risk. A piece of kit has been tried and found to be effective in discreet monitoring.

Our Support officers try to ensure that the clients voice is heard, and that they encourage the person to advocate for themselves wherever possible as we are aware that at times there are differing agendas with what the family feel the client needs and what the client themselves expresses.

Member contacts

Julie Harrison

Member website

2. Actions

  • To continue to be aware of new technology that will enhance independence for our customers living with dementia.

    Our service is constantly looking at how we can meet the needs of people living with dementia. We are working towards accreditation with Telecare Services Association to demonstrate our commitment to quality standards with technology and to consider new innovations which will benefit people with dementia.


    2017 - Second Quarter Update

    New member

  • To ensure all of our staff attend a Dementia Friends` awareness session in house or within the community


    Our Social Inclusion Officer has trained as a Dementia Friends Champion and we aim to ensure our Support Officers attend a Champion induction also. All the Support officers are Dementia Friends and work towards good practice with their clients who have a diagnosis of dementia. As an organisation we are committed to formulating links with other local agencies to improve our response to clients and to network to strengthen the support locally. One Support officer has a special interest in Dementia and Mental Health and it is envisaged that she will attend local meetings to share knowledge about our service. 

    Initial Scoping, Implementation

    2017 - Second Quarter Update

    New member