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Tollers Solicitors

Tollers Solicitors provide good quality professional legal advice in the areas that effect people with dementia, their families and their carers.

Updated:
27 February 2019
Location:
East Midlands
Sectors:
Legal
Local Alliances:
Northamptonshire Dementia Action Alliance , Northampton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Tollers is a firm of Solicitors who are focused on supporting people with dementia and their care givers in accessing legal support and advice.

Tollers has set up the Elderly and Vulnerable Client Unit to make their legal services better suited to support the needs of care givers and people with Dementia.

We understand that people with dementia and their care givers frequently face challenges with the administration of their property and financial affairs and also potential difficulties with Health and Welfare decisions.

Tollers Solicitors provide specialist legal advice in the areas that effect people with dementia, their families and their care givers. This means that they are fully informed of all options open to them for safeguarding their future.

We also offer support and legal advice for families who are concerned that their loved one, in a care setting, may have suffered neglect or abuse.

We can assist clients are with the following:

  • Mental Capacity Act 2005
  • Powers of Attorney
  • Court of Protection
  • Care Issues
  • Challenges to care assessments
  • Benefits
  • Care Funding
  • Safeguarding
  • Contentious family issues
  • Wills
  • Estate and Tax Planning
  • Physical neglect
  • Physical Abuse

We can be contacted on 01604 258558

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Elderly and Vulnerable client unit provides a full service to clients within one team and therefore allows them to obtain information and advice quickly and efficiently as possible in a caring, clear manner, with Lawyers that are highly trained in capacity issues.

The members of the unit are all Dementia Friends so we can help people with dementia and their care givers to ensure they have the right legal advice and support.

We understand that clients often contact us when they are in crisis. We are seeking to develop our connections with local charities and support networks so that we can signpost our clients to the support they need.

Member website

http://www.tollers.co.uk/

2. Actions

  • Growing our specialised unit with quality lawyers that understand the issues that are faced by people with dementia and supporting their families in what can be difficult and emotional times

    We employ colleagues who are dementia aware and are focused on improving the support and service we give all our clients including those with dementia. 

    Status:
    Implementation

    2019 - First Quarter Update

    Tollers have been preparing for their fifth annual Elderly and Vulnerable Conference on 07/03/2019: Navigating the Care Funding Maze: Issues and Challenges

    Tollers are pleased to invite you to attend our upcoming 2019 conference, where we will be discussing several issues relating to financing care needs.

    The conference is aimed at professionals working with the elderly and vulnerable. It will provide an introduction to care funding basics and options. In particular, focus will be given to the role of Attorneys and Deputies in ensuring their client receives appropriate funding and benefit support and that assets are recovered in cases of financial abuse, as well as Local Authority and NHS Care Funding.

    2018 - Fourth Quarter Update

    Tonina Ashby has been expalining the benefits of powers of attorney to families and residents at a number of care home

    2018 - Third Quarter Update

    We have been looking at the issues our clients face when seeking appropriate finacial support to help meet care fees

    2018 - Second Quarter Update

    Veronica Male of Tollers published an article about the refund process for people who took out Powers of Attorney between 1 April 2013 and 31 March 2017.

    2018 - First Quarter Update

    Tonina Ashby has joined at the Head of the Elderly and Vulnerable Unit.  Tonina is a Dementia friend and undersatands the importance of the correct legal advice for people with dementia and those that are supporting them. 

    2017 - Fourth Quarter Update

    We are taking steps to make people aware of the risks involved in making Powers of Attorney on line.

    2017 - Fourth Quarter Update

    Karon Walton has been raising awareness of financial abuse on television and newspapers.

    2017 - Second Quarter Update

    Karon Walton raised her concerns  on the number of television programs and national papers about the risks of on-line powers of attorney.

    2017 - First Quarter Update

    Tollers continues to support and raise awareness of the difficulties faced by people with dementia and their loved ones when dealing with legal and financial affairs. 

    2016 - Fourth Quarter Update

    We ensure that local bodies are aware of the obligations under the mental capacity act and recent caselaw supporting the wishes and feeling of people who are unable to express those wishes due to restricted capacity.

    2016 - Third Quarter Update

    We continue to ensure the focus of the Team is on supporting our clients who have dementia to remain in control of their lives for as long as possible

    2016 - Second Quarter Update

    Tonina Ashby has joined the team to support our clients in the Milton Keyness area.

    2016 - First Quarter Update

    Our Team has been joined by Mimansa Mehta to support the Team with their work in the Court of Protection.

    2015 - Fourth Quarter Update

    Gemmma Eason has joined the Team to provide advice and support to people who are under the Court of Protection

    2015 - Third Quarter Update

    We continue to build our skills and experience to advise clients.

    Martin Hill has been appointed as a Deputy and act for people under the Court of Protection ensuring that they are protected. 

     

    2015 - Second Quarter Update

    We have recruited Kirsty Miles into the Elderly & Vulnerable Client Unit to assist in acting for client's whose affairs are managed by the Court of Protection

    2015 - First Quarter Update

    Veronica Male a Chartered Legal Executive,  Dementia champion and Care Home neglect and abuse specialist has been recruited so we can give advice to people with Dementia, their loved ones or other vulnerable adults who are concerned that they may have suffered abuse and neglect in a Care setting

  • Working in partnership with other organisations such as Local Authority, Police, Consultants, Doctors, Care organisations, Charities and independent advisors

    We are working to develop links so we can signpost people to the support they need.

    Status:
    Implementation

    2019 - First Quarter Update

    Tollers fifth annual Elderly and Vulnerable Conference: Navigating the Care Funding Maze: Issues and Challenges

    Tollers  are holding the 2019 conference, where we will be discussing several issues relating to financing care needs.

    The conference is aimed at professionals working with the elderly and vulnerable. It will provide an introduction to care funding basics and options. In particular, focus will be given to the role of Attorneys and Deputies in ensuring their client receives appropriate funding and benefit support and that assets are recovered in cases of financial abuse, as well as Local Authority and NHS Care Funding.

    2018 - Second Quarter Update

    Tollers conference in March 2018 focused on care contracts and the issues facing Elderly and Vulnerable clients and how to protect themselves from scams

    2018 - First Quarter Update

    Tonina Ashby is appointed as the new Head of the Elderly and Vulnerable Client unit.  She supports clients with dementia ensuring they receive the correct legal advice t make informed decisions about managing their finances.

    2017 - Fourth Quarter Update

    Tollers continue to raise awareness regarding the risk of doing Powers of Attorney on line.

    2017 - Third Quarter Update

    Karon Walton continues to raise concerns regarding the challenges facing people whose affairs are managed under a Power of Attorney and the Court of Protection.

    2017 - Second Quarter Update

    Tollers is delighted to be involved in the developments of the Northampton Town Dementia Action Alliance

    2017 - First Quarter Update

    Tollers have developed relationships with local and national charities to ensure that we can provide our clients with more than legal advice but help them get the emotional support they need whether they are people with dementia or their care givers.

    2016 - Fourth Quarter Update

    Karen Walton has given training to a number of staff memebers about Mental Capacity and the Mental Capacity Act.

    Tollers hosted a Consultation evening Chaired by Veronica Male when we asked people with dementia and the people who support them what the issues were that they faced locally

    2016 - Third Quarter Update

    Tollers was involved in a number of local events to riase awareness of the impact of capacity and legal decisions.

    We were part of the Memory Day event in Northampton which was focused on raising awareness of dementia and dementia services locally.

    2016 - Second Quarter Update

    We held an Empowerment Conference raising awareness of how people can be empowered in Care Homes and dealking with their affairs with support and protection from the Court of Protection.  

    2016 - First Quarter Update

    Karon Walton, director of Solicitors for the Elderly, has been raising awareness of the Health and Welfare Power of Attorney and concerns about the proposal for electronic signatures on Powers of Attorney and risk of abuse. 

    2015 - Fourth Quarter Update

    Karon Walton, a Director of Solicitors for the Elderly, has been raising awareness of the role of Powers of Attorney and the Court of Protection and how people can ensure that their wishes are recorded and followed before they lose capacity to make decisions for themselves. 

    Karon Walton has also been involved in drafting the Solcitors for the Elderly white paper called "Who will decide for you when you can't' 

    2015 - Third Quarter Update

    Karon Walton has been involved in discussions Court Rules Committe about the challenges facing people who's affairs are managed under a Power of Attorney and the Court of Protection.

    2015 - Second Quarter Update

    We held a training session about Safeguarding Adults from both Financial and Physical Neglect and Abuse in Northamptonshire

    2015 - First Quarter Update

    We are developing links with local and national charities to ensure that we can provide our clients with more than legal advice but help them get the emotional support they need whether they are people with dementia or their care givers.

  • Raising awareness of Dementia

    We aim to raise awareness of dementia and the legal issues that can occur, by way of education through seminars, articles, attending events and business development.

    Status:
    Being implemented

    2019 - First Quarter Update

    Tollers 5th Annual Conference focuses on the funding maze that our clients and their family have to navigate to get the financial support they are entitled to.

    2018 - Second Quarter Update

    Tollers conference focused on the issued faced by the elderly and vulnerable  when entering into contracts.

    2018 - First Quarter Update

    We have raised awareness of the importance of Health and Welfare Powers of Attorney

    2017 - Fourth Quarter Update

    We are involved in raising concerns about the issues faced by people with dementia

    2017 - Third Quarter Update

    We await possible changes in Deprivation of Liberty law and mental capacity law

    2017 - Second Quarter Update

    Veronica Male is involved in Northampton Town Dementia Action Alliance 

    2017 - First Quarter Update

    Tollers continues to raise awareness of the difficulties faced by families in trying to get Banks to act on registered financial powers of attorney

    2016 - Fourth Quarter Update

    Veronica Male working closely with Northampton Borough Council on developing a plan to make Northampton a Dementia Friendly Community.

    2016 - Third Quarter Update

    Veronica Male attending the Pensioners Forum at Northampton Borough Council, with attendace from Adult Social Services to ask about support for people and their carers is being signposted. 

    2016 - Second Quarter Update

    Veronica Male attended meeting with the Borough Council to discuss and help with planning activities for Dementia Awareness Week. 

    2016 - First Quarter Update

    Veronica Male attended the Pensioners Forum at Northampton Borough Council to raise awareness of the need to consider people with dementia when considering planning and support within the Borough.

    Northampton Borough Council have expressed a wish to become Dementia Friendly. 

    2015 - Fourth Quarter Update

    Veronica Male has been attending meetings at Northampton Borough Council  discussing issues facing people in Northamptonshire needing to access Care Services and support due to Dementia.

    Veronica also attended roadshows about the forthcoming Welfare CIC in Northamptonshire and raised concerns about the lack of focus on people with dementia

    2015 - Third Quarter Update

    Karon Walton has been been involved in preparing the white paper for Solicitors for the Elderly "Who will decide for you when you can't".

    2015 - Second Quarter Update

    We continue to be involved in Consultation on the Court of Protection proposed rules changes

    2015 - First Quarter Update

    Members of the Team have attended meetings to consider changes the Court rules for the Court of Protection

  • Safeguarding

    We are concerned about neglect and abuse in Care settings.  We have a team who can provide advice on taking steps to safeguard a loved one and making a claim. We also want to raise awareness of neglect and abuse 

    Status:
    Being implemented

    2018 - Second Quarter Update

    In our conference we focused on the issued faced by the elderly and vulnerable as Consumers entering into contracts and how to prevent being victims of scams

    2018 - First Quarter Update

    We have been raising awareness of the important of a Health and Welfare powers of Attorney.

    2017 - Third Quarter Update

    We share our advice on how to spot signs of neglect and abuse when people are in Care Homes

    2017 - Second Quarter Update

    Karon Walton has been working to raise awareness of financial abuse and remedies available

    2017 - First Quarter Update

    We review the care plans of clients that are residents in Care Homes to ensure that they are receiving the correct care and, if necessary,  raise concerns.

    2016 - Fourth Quarter Update

    Karen Walton has spoken on the radio to expalin the risks in online Powers of Attorney and how they are at risk of abuse.

    2016 - Third Quarter Update

    Karen Walton has been involved in developing a programme of awareness with Solicitors for the elderly about the risks of on line powers of attorney

    2016 - Second Quarter Update

    Veronica Male has been attending Alzheimer Memory Cafes to advise on what to look out for in choosing a Care Home and warning signs that poor care is being received.

    2016 - First Quarter Update

    Tollers held a Empowerment confernence to dicuss developments in the law and show how the Court of Protection will take steps to protect and empower individuals. 

    2015 - Fourth Quarter Update

    We published advice about how to spot signs of neglect and abuse when people are in Care Homes.

    2015 - Third Quarter Update

    We are supporting Your Voice Maters, an organisation, which champions improving care for people in Care Homes.

    2015 - Second Quarter Update

    We have also being sharing our knowledge on how to spot abuse and neglect with other local agencies and are seeking to raise awareness of this issue in local papers.

    2015 - First Quarter Update

    Tollers will be holding a Safeguarding & Redress Conference on 05/03/2015 to improve awareness of this important issue