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Vine Medical Group

We are a larger practice with over 28,000 patients in the Waterlooville area. Based over 4 sites, we have an extended clinical team that includes paramedics and pharmacists who work together with our GPs and nurses to deliver a dynamic Same Day Service, whilst at the same time our HCAs and specialist nurses work together to provide on-going routine care for those with a range of chronic conditions.

30 May 2017
South East
Health, Medical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Since signing up to the Dementia Friendly project in 2016, a number of steps have been taken towards providing better care for those with dementia and their carers. At the point of registration with the practice, carers are identified and coded so that their records carry a message to heighten awareness for all staff. We have undertaken a mult-site survey with members of our patient to identify signage and access improvements that are required and these are being put in place to enhance the patient experience. Staff across every team have attended training sessions to raise their awareness of those attending with dementia. We continue to make improvements to the processes whith any feedback we receive.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The size of the organsation presents challenges in terms of accessing all staff for training and updates, and we are looking at methods of electronically sharing learning across teams to capture all staff. In addition, we run an emergency service only for one afternoon per month which allows clinical staff to meet and set up educational speakers, which is the venue we will be inviting a consultant from OPMH to speak. Our main driver is continuity of care for dementia patients wherever possible and support for carers and we are looking at different ways of achieving this through our auto check in screens and our in-house posters.

2. Actions