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St Elizabeth Hospice

St Elizabeth Hospice is an independent charity which provides its services free of charge. We improve life for people living with a progressive illness through palliative care, providing a range of services across East Suffolk and Waveney. We care for you in your home, in your community or at the Hospice and can help you and your family. To do this we rely heavily on the support and generosity of the local community. It currently costs £9.1 million a year to run the Hospice. The Hospice shops were set up to support our fundraising and to generate around 18% of this income each year.

8 June 2017
East of England
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Hospice currently has 27 shops throughout East Suffolk and South Norfolk, selling a mixture of donated and new goods. Our shops are reliant on the donation of goods and a team of volunteers to keep them fully stocked and open.

 The Hadleigh shop is open to the community  six days a week from 09:30-16:30

 We aim to improve staff and volunteer awareness and understanding of dementia, along with supporting the work of the local action Alliance.   


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 The St Elizabeth Hospice Shop in Hadleigh is managed and supported by a team of community volunteers who give up their time  to ensure that the shop is open to the community six days per week.  Arranging a time for them all to attend a dementia friend’s information session will be a challenge.  Encouraging them to become a dementia friend on line will be our first steps in supporting Hadleigh’s aspirations of being a dementia friendly community.


2. Actions

  • Improve staff and volunteer awareness and understanding of dementia.

    By encouraging our volunteers to become dementia friends we will improve their awareness and understanding to dementia the challenges they may have when shopping.  We will focus on supporting in three key areas that include:

     Payment: if somebody appears to be struggling with payment, colleagues should offer to help people by counting out their money.

    Practical support: offering all customers help with packing their items into a bag for everyone not only those people with dementia, it means they do not have to ask for assistance if they are feeling rushed or struggling to remember which items they would usually bag together/separately.

    Dementia-friendly customer service: greater awareness of dementia among

    staff and volunteer will help to ensure that they are patient, and listen to customers who may have dementia and offer them clear and straightforward answers.


    2017 - Second Quarter Update

    New Member

  • Support Hadleigh Dementia Action Alliance

    The shop will support the HDAA by promoting local events by displaying a poster in our window and having contacts numbers on hand for the local action alliance.  


    2017 - Second Quarter Update

    New Member

  • Offer an inclusive volunteer policy

    We will investigate ways that we can involve people living with dementia to volunteer in our shop. 


    2017 - Second Quarter Update

    New Member