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Elmsett Post Office and Stores

We are a village shop, incorporating a post office, newsagents and off licence catering for all everyday needs, serving the villages of Elmsett, Aldham, Whatfield and surrounding areas. Through the Post Office we also provide free cash withdrawals and a paying in facility to most high street banks.

Updated:
12 May 2017
Location:
East of England
Sectors:
Businesses and shops
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a family owned business, run with the help of a small number of trusted staff who all live in our community. A lot of our customers are local and we know them and their families personally. Our small size means we can give all customers individual attention and the help they need. We will ensure all the staff are made aware of the specific needs and difficulties of those living with dementia by completing an on line awareness session.

 We want all customers, including those living with dementia and their carers to feel comfortable shopping with us and to know they can be helped with any aspect of their visit – from shopping, packing, payment, returning items bought by mistake to problems getting home again. We are aware that post office/financial transactions can be particularly tricky, but we are happy to help and can, in confidence, hold telephone numbers for carers or family members to use if we have any concerns over a transaction or the customer seems lost or confused.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our primary purpose is to serve every customer to the best of our ability so we must find the time and resources to train all our staff.

2. Actions

  • Increase Awareness

    Online training for our staff

    Status:
    Planning

    2017 - Second Quarter Update

    New Member

  • Review our environment working to become dementia friendly

    Consider people living with dementia when reorganising the store and be aware of the need of quiet space if at all possible.  We have unrestricted parking outside and since our re fit last year, a big clear post office window and bright LED light panels which have made the inside of the shop nice and bright.

     

    Status:
    Implementation

    2017 - Second Quarter Update

    New Member