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Wolferstans Solicitors

Wolferstans is a major Plymouth law firm with a history going back to 1812. We provide a wide range of legal services to meet the needs of individuals, families, SME’s public sector and voluntary organisations based throughout Devon and Cornwall. Wolferstans’ commitment to and integration with the local community, has been a permanent fixture throughout its 200 year history.

Updated:
3 February 2015
Location:
South West
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are working hard to ensure that a full suite of legal services are always available to those with dementia, their carers and families, and that there is full access to such legal advice irrespective of any diagnosis or difficulty.  We have a dedicated private client team who are all skilled and experienced in working with elderly clients, those with head and brain injuries, and those with dementia.  The team is headed up by one of only 65 national Panel Deputies for the Court of Protection.  In addition we are developing in-house training across all areas of the legal services that we offer, and clear policies within the staff Manual, to ensure that anyone who requires access to advice can be handled with sensitivity and compassion reflective of their needs.  This extends also to policies to aid any staff member who may have dementia or related illness or who may be a carer.  We regularly provide free of charge information sessions to voluntary groups, drop in centres or charities to allow easy access to informed legal advice.  We are striving to ensure that access to legal advisers becomes easier and more manageable for those with dementia.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The size of our organization and the breadth of different legal services that we provide means that it is a huge undertaking to ensure that every staff member, from front line staff to senior partners, are educated and trained to become more dementia aware.  The nature of the training and emphasis varies depending on the area of legal services being provided.  Whilst a private client team is skilled at working with people with dementia, it is a much larger undertaking to ensure that the same level of quality service is provided across the board and that the quality is consistent and sustained.   

 

Member contacts

Samantha J Buckthought (Partner and Head of Department)

http://www.wolferstans.com/

 

2. Actions

  • Update of Quality Manual

    A dedicated Appendix to the firm’s Quality Manual is being prepared to provide guidance and guidelines for staff for dealing with clients who are dementia sufferers.

    Status:
    Implementation

    Update – First Quarter

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

     

  • Dementia Champion training

    In-house training will be provided across the board headed up by a dementia champion.

    Status:
    Implementation, Delivery

    Update – First Quarter   

    Update – Second Quarter 

    Update – Third Quarter 

    Update – Fourth Quarter

  • Equality and Diversity Committee

    An Equality and Diversity Committee which already exists now has dementia firmly as part of its regular agenda.

    Status:
    Implementation, Delivery

    Update - First Quarter

    Update - Second Quarter

    Update - Third Quarter

    Update - Fourth Quarter

     

  • Amendments to in-house Quality Manual

    Amendments are being made to the in-house Quality Manual in respect of dealing with staff who are carers or suffering from dementia.

    Status:
    Implementation

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter