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Hugh Jones Solicitors

Hugh Jones Solicitors is a law firm, founded by Hugh Jones, a nationally recognised expert solicitor with over 30 years’ experience in supporting people with mental incapacity, their families and their advisers. We have recently won the STEP Vulnerable Client Advisor of the Year Award in recognition of our efforts to support vulnerable individuals.

Updated:
8 October 2015
Location:
North West
Sectors:
Other, Legal
Local Alliances:
Manchester Dementia Action Alliance , Salford Dementia Action Alliance , Bury Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Hugh Jones Solicitors is a law firm, made up of specialist and experienced lawyers in the field of mental incapacity work.  We work with many clients who are living with dementia and their carers.  Our work with them may be as a professional Deputy, appointed by the Court of Protection to look after their personal welfare or their financial affairs and property or to advise a family member or carer, who is acting as a Deputy.

We aim to achieve better outcomes by providing a personal and caring service, with members of the firm who build a long term relationship with clients and their carers.  We will make sure, on their behalf, that their resources are used in their best interests, including ensuring that they received the best treatment and live in the most appropriate and supportive environment.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring that all members of our team have a good understanding of living with dementia and what the likely needs of our clients and carers might be Ensuring that our offices are appropriate for the needs of our clients living with dementia when they visit Ensuring that our written materials take the needs of clients living with dementia into account

2. Actions

  • Review Office Environment

    Ensuring that our offices are appropriate for the needs of our clients living with dementia when they visit. We have improved signage throughout our office so that clients with dementia can navigate easily.

    Status:
    Completed
  • Create Information Leaflet

    Ensuring that our written materials take the needs of clients living with dementia into account, using best practice.

    Creating leaflets specifically dealing with needs of individuals with a diagnosis of dementia.

    Status:
    Implementation
  • Create a Letter Template

    Create a letter template that caters specifically for the needs of individuals with dementia and their carers

    Status:
    Planning
  • Dementia Awareness Training

    Dementia awareness training for all members of the firm to ensure that all members of our team have a good understanding of living with dementia and what the likely needs of our clients and carers might be.

    One of our solicitors, Jenny Kerns, is a Dementia Champion and members of the firm have attended a  ‘Dementia Friends’ training session to help improve our understanding and how we offer services.

    We have attended a number of events and meetings with people with dementia and their carers to listen to their views on how solicitors can help them.

    Status:
    Completed
  • Office Expansion

    We have recently expanded our offices and we are ensuring that the new office space remains appropriate for the needs of our clients living with dementia when they visit.

    We have ensured that there is signage throughout the building to provide clarity for clients with dementia when visiting. We have a receptionist to greet clients at the door and direct them accordingly, with meeting rooms located at the front of the building. We have also ensured that there is a clear pathway to the toilets which are in view of the meeting rooms and clearly signed.

    Status:
    Completed
  • Maintaing Community Links

    We are regularly attending events and providing support to dementia friendly communities. Members of the team provide talks to help individuals with a diagnosis of dementia plan for the future and we provide help and support to their carers and families.

    Status:
    Implementation
  • Supporting Salford DAA

    We aim to have a representative from the firm to attend and support the group meetings.

    Status:
    Implementation