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Central England Co-operative – Ripley Store

As a Co-operative organisation we are a consumer retailer selling food and funeral products. The main areas covered are Derby(shire), Leicester(shire), Birmingham and Anglia. We also deliver membership activities, for the purposes of promoting education, culture or recreation activities for our members and communities.

8 May 2017
East Midlands
Retail, Membership Organisations
Local Alliances:
Amber Valley Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Encourage our colleagues, over 7,000 across our business estate to undertake the 1 hour Dementia Friends Awareness Session to give them a greater understanding.  Colleagues are the face to fact contact with our customers and they play an important role in being able to see changes in customers.     We also have thousands of members and can therefore work with them as well.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Colleague time out of the workplace but we now have a few Dementia Champions within the business who can deliver more local training.

Additional costs for signage changes.

More colleagues to be Dementia Friendly Champions

Member website


2. Actions

  • Raise awareness of dementia to the colleagues

    We will hold one hour sessions, at least once a month with colleagues in more local and accessible places to enable at least 200 colleagues to take part.

    We have already started this process in the Ripley Store but we can use the training room to encourage colleagues in other stores and funeral homes in this area to attend.

  • Environmental changes – following an environmental audit using the DAA checklist.

    To have signage designed and placed in the Ripley Store to assist customers.  The areas identified through the DAA’s checklist new signage at the two exits and the toilets.

    To make Ripley store dementia friendly would also include signage.  The business has agreed to this and is arranging for our store exits and toilets to be more viable.

  • Encourage more colleagues to undertake the Dementia Champion training

    To work within the business to identify those who are already champions and encourage through the Mental Health Programme for colleagues to be given the time out for this training.

    There are a number of colleagues who are champions and therefore we will organise a database of these people.


    Delivery, Planning