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Worcestershire Telecare

Worcestershire Telecare provides telecare services to around 20,000 people nationwide and other services such as lone worker protection, call handling services and response. The company holds Platinum Accreditation to the Telecare Services Association (TSA) Code of Practice.

25 May 2017
West Midlands
Care, Health, Other
Local Alliances:
Evesham Dementia Action Alliance, Herefordshire Dementia Action Alliance, Kidderminster Dementia Action Alliance, Malvern Dementia Action Alliance, Ombersley Dementia Action Alliance, Redditch and Bromsgrove Dementia Action Alliance, Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Worcestershire Telecare is a national provider of assistive technology services that seek to improve the safety, independence and well-being of service users. We look after a wide range of people with varying needs, conditions, disabilities and challenges; our service delivers tailored solutions to help people manage these, achieve their life goals and live a happier and more independent life.

We employ technology as an enabler to promote service users’ independence, taking into account their individual needs and those of their families and carers. Our solutions are tailored to fit the individual, their lifestyle and support network, whilst maintaining dignity and understanding.

Service users have personal choice with their solution with a range of devices, settings and response levels available; we assess, make recommendations and discuss their solution with them and their carers to find the best choice for them. We provide information on all of our products and services prior to their installation and a dedicated installation service provides face-to-face instructions.

Our solutions enable people to maintain their place within the community by providing them with the confidence required to maintain their activity levels; many of our solutions include mobile technology for protection outside of the home.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenges to delivering outcomes for people with dementia are due to barriers to the commissioning of assistive technology services and a lack of integration with Health and Adult Social Care services.

Information sharing is poor between the two sectors and assistive technology is not considered early enough in care pathways. Assistive technology has the ability to be flexed up and down according to need and significantly can be tailored to the individual to fit their lifestyle, health and independence levels.

A lack of a cohesive and effective response to the progression of dementia is also a barrier with a lack of care options available. Signposting to services is not always simple and funding restrictions can often prevent people receiving the services they really need.

Commissioning of assistive technology services often does not include enough consideration for the range of solutions available and the roles played by families/carers.

Member website


2. Actions

  • Berrington Court Showcase (demonstrating assisted living services & products)

    Opening May 2017 this showcase flat shall be fully equipped with a full range of assistive technologies. This will provide a unique opportunity for products to be viewed and demonstrated in a domestic situation. We appreciate that everyone’s needs are different therefore a lot of thought and detail is going into creating this showcase flat.

    We can offer a full demonstration visits within a living environment.

    Also by working with such organisations we can gather information to help us identify needs in the market and look at development/ research of new products.


    2017 - Second Quarter Update

    New member

  • Awareness

    We shall enrol as a Dementia Friend and look at ways of promoting and supporting. WTC  are planning an open event to fit in with National Dementia Awareness week . We intend to invite and work with other support groups to provide an informative and supportive week of events.

    Using social,digital and PR media we are working on a promotion campaign .

    This shall also be tied into our new showcase.

    We then shall build on our networking with other supporting organisations.

    Also including information within our customer packs.


    2017 - Second Quarter Update

    New member

  • Staff Training

    WTC are working on providing further comprehensive dementia training for their staff. This is being extended to Face to face personnel and telephonically based staff. We are working on providing a core training base and shall be involved with working with organisations to assist with this.


    2017 - Second Quarter Update

    New member