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Reading Libraries (Reading Borough Council)

Provider of library services throughout Reading, covering 7 libraries and a home library service

20 February 2019
South East
Local Authorities
Local Alliances:
Reading Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We seek to ensure that our spaces are dementia friendly and that staff are aware of what they can do to help and be looking out fo

We also seek to be a place to go where people can gain access to information about dementia and where agencies in the field are able to engage with the community about the condition and supporting resources.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Number of customer facing staff and high demand on staff time. Currently we need to ensure good levels of awareness.

2. Actions

  • Ensuring that signage and guiding at libraries is in line with requirements (and 'designed in' for the new sites)

    Review signage so it is clear and well placed, for example contrast between text and background. Make sure signs to lavatories and exits are well displayed. Commit to not restricting access to lavatories unnecessarily if someone obviously has an urgent need  but is not a customer.

  • Staff awareness

    Host session to brief managers on Dementia awareness and ensure that service is considering requirements at each site. 

    Raise awareness levels of all staff, but especially customer facing staff by arranging Dementia Friends sessions.  (These are free 45min – 1 hour free sessions ) which can be arranged by going to www.dementiafriends.org.uk

    Encourage a proportion of staff (5-10%) to become Dementia Friends Champions so they can deliver Dementia Friends sessions in house, eg at Induction training. One day training of Dementia Friends Champions also free. 

  • Review physical environment, working initially at Southcote (Dementia Friendly Community) and Central (largest library)

    Invite people with dementia to tour premises and point out any problematic areas.