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Sunshine Care Ltd

Sunshine Care Ltd. is a family-owned business that provides the best possible specialist 24 hour live-in care service for those who live in their own home in the UK counties of Cornwall, Devon, Somerset, Bath, Bristol, Avon, Dorset, Sussex, London and Wiltshire. Our english-speaking carers, who are qualified and trained professionals, support the needs of our clients 24 hours a day, 7 days a week, allowing them the best quality of life possible. We are members of the United Kingdom Home Care Association, (UKHCA).

13 March 2014
South West
Care, Housing Sector, Health
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1) The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?  

  • Good continuity of support and carers.
  • Regular communication and support of staff working with dementia customers.
  • Improver training and Awareness sessions for staff.
  • Spot checks in person by management to check quality of support and practise.
  • Telephone quality checks by quality manager
  • Recruitment and Selection – Developing a specialist service which will attract new staff with an interest in supporting customers with dementia, invite interest from existing staff.
  • Improve communication with social workers, and health colleagues.
  • More personalised support plans for dementia customers, engaging with the family to help us understand the person and to get to know who the person really is.
  • Ensure we provide individual and personalised support plan which promotes the persons independence, choice and control. 

2) What are the challenges to delivering these outcomes from the perspective of your organisation?

Separating our existing dementia customers and forming a dementia service which is appropriately supported to deliver the outcomes above.E.g. Continuity of support regular staff and times.

  • Who knows the customer gathering the relevant information to ensure we understand the customer we are supporting.
  • Appropriate management supports to ensure staff are monitored, developed, trained and this is on going.
  • Developing new individual support plans and communicating guidance notes for staff to build on.
  • Committing the emphasis, time, and resources required to deliver training and on going awareness training.
  • Developing trust reassurance with the carers to help them to continue to support the customers family.
  • The cost of delivering this type of care and the on going development and training staff to support customers with dementia.


Member contacts

Teresa Barrett (Strategic Development Manager)


2. Actions

  • Staff Training

    Develop the training and development opportunities for staff.


    Update – First Quarter

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

  • Appropriate Pay Rates

    Work with commissioners to develop a more appropriate pay rate for this specialist service provision.


    Update – First Quarter

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

  • Dementia Friends Awareness Sessions

    Ensure that all staff receive Dementia Friends Awareness Sessions.

    We have two trained dementia  trained champions who will deliver awareness sessions to community groups and others   


    Update – First Quarter

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter