Stamp Jackson & Procter Limited
Stamp Jackson & Procter Limited is a Hull based law firm working with families. Firstly with businesses owned and run by families and secondly with families coping with serious catastrophic injuries. Our dedicated Wealth Management Team provides support to help families plan for a secure and successful future. We work in partnership with our clients to build long lasting relationships and aim to become the trusted adviser for every family we act for. We have a dedicated team on hand to assist our clients both within the firm and through our ever expanding network of trusted contacts, to bring additional expertise and guidance whatever the challenge or problem faced by our client families.
- 9 May 2017
- Yorkshire and Humber
- Local Alliances:
- Hull Dementia Action Alliance , East Riding Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
A diagnosis of dementia is a distressing time for both the person living with dementia and their loved ones.
Our specialist Wealth Management team can advise on the legal options available to ensure that an individual living with dementia has the opportunity to plan for the future. This may involve creating a Will or appointing trusted individuals to manage their financial affairs and make decisions about care in later life, if they become unable to make such decisions themselves.
Practical advice provides reassurance and peace of mind, allowing the person living with dementia to live their life with the support that they require.
It is our ethos and culture to take the time to gain a complete understanding of an individual clients needs. We also strive to make it our business to know what each individual’s priorities are, what family relationships, friendships and other activities shape and support their life. This understanding allows us to work together with our clients and their families to plan for a secure future.
Once we fully understand our client’s personal, financial and business affairs we can work with individuals and families to make sure that they ask the right questions and get the best outcomes.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Lack of awareness of Dementia and the impact of Dementia on those living with the condition and their family members, particularly amongst new staff. We are not medically trained, so it is essential for us to build relationships with trusted advisers in the medical profession to help give advice and support on complex issues of legal capacity. Not having an ongoing working relationship with clients week-in-week-out. There may be a period of 12 months or more between delivering specific services for each client. This presents the challenge of providing a continuous support service to each client, particularly in the early stages of Dementia.
Training for our Team
We will ensure that our employees, in particular our specialist Wealth Management Team and customer facing staff attend Dementia Friends information sessions. Becoming Dementia Friends will allow our team to gain a greater awareness of how we can better help our clients, their families and the wider community when they are living with dementia.
Having a trained Dementia Champion in the team will allow us to ensure that all new recruits can become Dementia Friends as soon as they join our team. In addition, for those staff who wish to refresh their understanding of their role as a Dementia Friend, our Dementia Champion will be on hand to assist and provide guidance.
Host training and information presentations / seminars in the local community
An early diagnosis of dementia provides an opportunity for an individual to explore and implement a number of legal safeguards to ensure that their affairs are managed appropriately if they lose capacity to deal with matters themselves.
Our aim is to host seminars locally, providing a forum for our clients, their families and our trusted contacts to learn more about the legal options available to individuals facing the onset of dementia.
We will aim to deliver three seminars, to local businesses, groups or care homes in the next 12 months.
Build relationships with local dementia support groups and signpost clients to the support services available
We will continue to build and nurture a strong relationship with the local support groups in place to assist those living with dementia, their families and their carers. This will help us to strengthen our knowledge and awareness of the needs of those living with dementia, their families and their carers. In addition we can provide legal support and guidance to the service providers and users as necessary.
Strong links with and a greater understanding of the support groups available in the community will provide us with the facility to signpost clients and their families to get the assistance and support that they need following a diagnosis of dementia.
We will aim to attend two local support groups each month, including the local Alzheimer’s Society Memory Cafés, for the next 12 months.
Improving Client Experience
We will nurture our existing client relationships, ensuring that we maintain contact with clients on a regular basis. We will do this by maintaining diary reminders to prompt client contact and conducting client database reviews. This will allow us to forge life-long relationships with our clients, providing a tailored service to suit each client’s individual needs.
Over the next 12 months we will focus particularly on reconnecting with and maintaining regular contact with elderly clients and vulnerable adults that we have lost touch with.
- Initial Scoping