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365 Response

365 Response is a specialist commissioning support service for commissioners and providers wanting innovation in managing 999 demand and Patient Transport Service redesign. With specialist clinical and operational expertise across urgent and emergency care, primary and mental health services we offer innovative solutions to improve patient experience and streamline services to provide both better quality, care and cost savings across the health economy.

18 April 2017
Care, Commissioners Sector, Communication, Emergency Services Sector, Education Sector, Hospitals and Hospital Trusts, Local Authorities, Transport Sector
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a small employer, we are committed to raising awareness of dementia through our business and extending where we can locally around Horbury area. Our staff have contact with patients and clinicians and in raising awareness of the condition and providing a platform for us to have open discussion, our staff will have the knowledge and skill to provide all information required in order to support any person living with dementia who may use our services.


In raising awareness of the day to day issues which people living with dementia may come across, we can ensure that any member of our community who uses our services are given the very best care possible.


As our business grows, being a recognised dementia friendly community may inspire other local businesses to follow in our footsteps, and we are happy to facilitate Dementia Information Sessions to grow our Alliance.


We believe that in understanding the 7 action points for the alliance, we can raise awareness and serve our community in an inclusive way.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our Mission, Vision and Values have a common thread running through them and that is that our passion is to provide the best quality care to patients and drive constant improvement through innovation. I see no particular challenges within our small organisation to deliver our own internal outcome which is that all staff will become dementia aware and wherever they choose be given the chance to become a dementia friend, however, the wider challenge will be one of other businesses having both the time and will to deliver a similar environment. This will not stop us from striving to achieve this, but business demands and priorities over other local businesses may not allow the same ethos as we have adopted.



Member contacts

Lisa Pammen

365 Response

Unit 6 Benton Office Park





07709 672546

Member website


2. Actions