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Norfolk and Suffolk Care Support Ltd

Norfolk and Suffolk Care Support Ltd is a not for profit information, advice and guidance (IAG) company. Our brokerage service promotes and supports health and social care excellence by providing impartial, IAG to the sector. It supports the paid and unpaid workforce to make informed choices regarding workforce development and the provision of quality care services. It is a one stop shop offering up to date IAG both locally and nationally, disseminated through the publication of a newsletter, e-bulletins, and website as well as via meetings, email and telephone discussions. The service also promotes social care as a career, supports recruitment into the sector and enables better integration of social care and health. The service aims to: We seek to identify learning and development opportunities and funding streams to support workforce development, such as Skills for Care Workforce Development Funding and local and national grants. We publicise news and events of interest to the sector and legislative developments, including access to resources and tools to support delivery of the Care Act and Care Certificate. We have a strategic role in recruitment and retention for the social care sector visiting schools and colleges and working with unemployed and pre employment organisations to promote social care careers, with an emphasis on encouraging apprenticeships. We work with health to Improve social care and health integration and work collaboratively on innovative projects to support the learning and development within both sectors.

18 December 2017
East of England
Care, Domiciliary Care, Health, Social Care
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As well as supporting the co-ordination of the Norwich City Dementia Action Alliance, our pledged activity will support the strategic outcomes as follows;

Through our involvement with Dementia Friends and our COO who is a Dementia Champion, we will train our staff  to be Dementia Friends and support organisations in the city to do the same.  This supports outcome 6 – “I have a sense of belonging and of being a valued part of family and community life”.

We have an information advice and guidance role within the social care sector and will promote support, learning and development that is available in the community to providers and the workforce of Norwich.  This includes promoting information advice and guidance through our newsletters, e-bulletins and twitter account.This supports outcomes 1 “I have personal choice and control over decisions” and outcome 3 “I have support to help me live my life”.

We already work with all regulated care providers of social care, promoting best practice, particularly strength based and person-cemtred practice.  We will  ensure that for people who require support or information, that there is  easily accessible community information available. This supports outcome 2 “I know that services are designed around me and my needs”.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Access to funding for Dementia services to support the long-term provision of social care and maintaining the importance of Dementia Friends and inclusivity within the city.

We are a county wide organisation and therefore some of our information may need adapting and highlighting specifically for Norwich providers.

Accessing dementia friends training may be limited due to the limited numbers of Dementia Champion trainers within Norwich. Some organisations may prefer to undertake their own in-house training outside of the Dementia Awareness sessions.

2. Actions

  • Train staff to become dementia friends and support organisations locally to do the same.

    Through our involvement with Dementia Friends and our COO who is a Dementia Friends Champion, we will offer Dementia Friends Info Session to all our staff and support organisations in the city to do the same.

    So far we have created 25 dementia friends.

  • Join the Norwich City Dementia Action Alliance

    Become a member of the Norwich City Dementia Action Alliance and attend the quarterly meetings

  • Provide information and signposting to our customers via our communication channels

    We will promote activities that are taking place locally to our customers through our social media. We will ensure local events are publicised and that our networks are made aware in a timely fashion.We will also promote examples of best practice to raise awareness of how people can support those who are living with and caring for people with dementia.

  • Establish a "Dementia Champion" role within our organisation , someone who can train staff in Dementia Awareness.

    We will complete the Dementia Friend Champion training delivered by the Alzheimer's Society. We will ensure that the Dementia Champion will keep their training updated.