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Clients/Residents: Putting them at the heart of everything we do. Team: Creating a great place to work, where people feel valued and are inspired to be the best they can be. Family: Building trust, respect and empathetic relationships with our clients’ loved ones. Best practice: Striving for best practice in our care, commitment and professionalism. Values Our shared values that we are guided by are: Caring Passionate Accountability Empowering Collaboration Innovation Outstanding Quality Caring - delivering person centred care, listening to and understanding our clients and their families, anticipating and responding to needs, encouraging and supporting and wanting to do our very best for the team, our clients and their family. Passionate -making clients smile, showing enthusiasm, energy and passion, being optimistic and trying to make things memorable for our clients. Accountable - focusing on what is most important, finding ways around obstacles and ensuring our clients' needs are always met. Empowering - having a nurturing ‘can do’ attitude that creates a positive experience for every client. We empower all clients to lead a life that is as independent, happy and active as possible. Collaborative - working together with family members and clients to create a seamless, consistent care service for clients based on their needs. Innovative - evolving our service to exceed client expectations, being at the forefront of later life care not just regionally but nationally. Outstanding - wanting to be the best, constantly striving to improve on past performance, delivering a consistent, high quality care service.

10 July 2017
East of England
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our company keeps updated on new ideas  in dementia care through training publications and networking . We like to involve carers in activities, training ,and all aspects of the homes life . Keeping relationships at the fore front weather it be a spouse children this is important for the well being of the person with a dementia and the care giver . We feel St Johns House is part of the community and as such share learning , building space and knowledge to enable people with a dementia and the carer to live a fulfilled life . Sharing our learning with others be it local buisnesses other care providers in our area . We will aim for all our staff team to beome dementia Friends .

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges with relationships and the dynamics   this can cause in the family circle . Getting everyone having the same learning outcomes and working for the same goal . Goverment and lack of funding for social care keeping the momentum going and thoughts and ideas in the latest dementia knowledge alive .

Member website


2. Actions

  • Dementia Awareness as part of Staff training and professional development

    We will offer dementia awareness training to our staff and encourage them in becoming Dementia Friends.

  • Person centred support packages for people living with dementia

    We will promote a person centred approach in providing support to our residents particularly for those living with dementia.

  • Social interaction and inclusion with the local community

    We will set up a Carers Support Group and engage the local community in raising dementia awareness.