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Phoenix Community Housing

Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. Properties were transferred from Lewisham Council in a large-scale voluntary transfer in 2007 following a positive ballot of all tenants. We own and manage more than 6,000 homes in the wards of Bellingham, Whitefoot and Downham. Phoenix Community Housing are the first housing association in London to use the Community Gateway approach. This empowers tenants and leaseholders to take a central part in decision-making and become shareholding members. Tenants and leaseholders elected by residents are the largest group on the management board. We encourage all residents to get involved with Phoenix to influence services and future priorities. We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham.

Updated:
7 March 2018
Location:
London
Sectors:
Housing Sector
Local Alliances:
Lewisham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Over 13,000 people live in our homes and we know that 16% of our residents are aged 60+ We are the first housing association in London to use the Community Gateway approach. This empowers tenants and leaseholders to take a central part in decision-making and become shareholding members.We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham. Our vision is "To work together to build a better future for our Phoenix community".

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

All of our teams are sometimes restricted in the time available to speak to residents on the phone or in person. This means that in some cases it may be difficult to provide a resident living with dementia the additional time and attention they need. There may be budget or other restraints on any future developments which could mean that the building does not include all of the dementia friendly features we would like to provide.

Our staff already support residents living with Dementia on an individual basis. This proposal will encourage and ensure a more coherent and consistent approach to support our residents and their families. It will also ensure better use of our resources, which will be applied in a more strategic and systemised manner.

Member website

www.phoenixch.org.uk

2. Actions

  • Identifying champions and sharing information on Dementia

    Phoenix will identify and invest in Dementia champions within the organisation.  We will provide staff with access to training on Dementia awareness and information about the support available for people living with the disease.  These champions will be our ‘in-house experts’ and the first point of call for colleagues and residents who require support.

     

    Status:
    Planning
  • Recording data

    We will record details of residents who are living with dementia on our housing management systems where appropriate. This will enable staff to support these residents:

    We will be considerate when speaking to residents living with dementia by phone – staff will be trained to speak calmly, repeat information as necessary and avoid rushing the person.

    We will support residents that may have difficulty reading or completing forms. Our staff will be patient and offer to support the residents to complete these tasks.

    Status:
    Being implemented
  • New housing developments

    We will ensure that our new extra care development (Hazelhurst Court) and any other new developments will have dementia friendly features wherever possible. This could include clear signs and colour coding, use of colour contrast between walls and floors, handrails and walls, doors and walls, bathroom fittings and use of curtains and blinds to avoid glare, shadows and frightening reflections.

    Status:
    Planning
  • PR/Communications

    We will promote our membership of the DAA through our resident newsletter and other communication channels.

    We will encourage Dementia awareness and support at our programme of community events and signpost to relevant local organisations.

    Status:
    Initial Scoping

    2017 - First Quarter Update

    Comms have already promoted DAA the intranet and have stated that we will be part of this alliance.  Once our intended action plan is approved and we become a member of the DAA we will promote this also.