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Dacre, Son & Hartley Ilkley

Shaped by over 190 years’ experience of property transactions in Yorkshire we offer strategic, professional and clear-thinking advice throughout the whole process, in-tune with each client’s objectives and time scales. With 20 networked offices across the Yorkshire region, over 5,300 active buyers on our database and over 2 million viewings of our properties through our website and partner portals, it’s easy to see why clients keep coming back to us again and again.

Updated:
23 March 2017
Location:
Yorkshire and Humber
Sectors:
Retail
Local Alliances:
Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our goal is the make the buying and selling process as seamless as possible, removing as much anxiety as we can by tailoring our approach efficiently to our clients individual needs. To enable us to do this we will ensure that our staff are trained in becoming dementia friendly and have all the tools they need to fully understand the best way to help our clients and their family deal with the potentially stressful process of selling a family home.  This might include performing home visits and allowing more time with that individual, and adapting our process to suit individual requirements but overall to ensure that those who are experiencing dementia or that of a loved one, feel comfortable to tell us without prejudice allowing us to work together for a positive outcome in every instance.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We work within a fast  paced environment. We need to ensure that we recognise that some clients may require additional time to process the information we are giving them. It may be appropriate to hold joint meetings with the client and their families/carer to enable important information to be relayed and retained. In doing this, we can ensure that the client and the family member feel comfortable with what we are doing giving the peace of mind that everything that should be happening is. We will need to ensure that our record keeping is effective so that we can demonstrate that we have fulfilled our duties and that any member of staff picking up the file is clear on what the current situation is so that this can be relayed professionally and clearly to the client/family member at any stage.

It may be appropriate to offer home visits or to provide the client with a private office for updates in a quiet environment. Allocating a chosen member of staff to be their first point of contact who can then help from the moment the house comes on the market right up until the day they move out, building up trust, liaising with other companies to help ensure everything is in place.

Member website

www.dacres.co.uk

2. Actions

  • Improve our understanding of dementia

    All staff to attend dementia awareness training session.

     

    Status:
    Planning

    2017 - First Quarter Update

    New Member

  • Encourage businesses we work with to become dementia friendly.

        Contact associated businesses, ie solicitors, removal firms, trades people that we work with to see if they will become a dementia friend.  

     

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Fundraising to support local Dementia Friendly activities

    Explore opportunities to fund raise/ sponsor some local dementia activity.

    Status:
    Planning

    2017 - First Quarter Update

    New Member