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The Villa, Lotus Care Management Services

The Villa is a Residential and Nursing home ran by Lotus Care Management Services, a family business with the Directors taking a personal interest in the structural fabric, staff teams and care delivery in the home. Our team personally cares and it shows. This approach underpins the atmosphere in Lotus Care Homes which all provide a homely, yet high quality environment in which choice and independence are actively encouraged. The Home is unique in style, setting and care delivery but offers high quality care at a fair price – and, most importantly, provides people with a real ‘home’.

Updated:
1 March 2018
Location:
West Midlands
Sectors:
Care, Social Care
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our role in delivering better health outcomes for people with dementia and their carers includes:

Having a dementia friendly physical environment

Ensuring a good experience for patients and their carers

Ensuring seamless transfer of care, internally and between health settings Raising awareness of dementia.

Establishment of a dedicated dementia multidisciplinary team

 

Further actions to be undertaken include: 

On-going changes to the home's environment to enhance and improve the experience for both people with dementia and their carers

Improve and embed training and awareness of staff to ensure they are appropriately skilled to care for patients with dementia

Improved support and signposting to agencies for carers of patients with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Home'a footprint includes a wing as well as older, retained estate; both have different physical designs and present different challenges in caring for people with dementia.

The Home recognises the need to make physical changes to both the wing and retained estate.  The challenge is making these changes in the current financial climate; however, the Home proposes that phase one will include making simple changes to its physical environment, which will enhance the calm and healing environment – for example, clear, coloured signage and painting walls a distinctive colour to distinguish from the wall.

The Home’s other key challenges to delivering the outcomes above will be:

Identifying and sustaining the necessary resources to deliver the continuous training programme.

Ensuring staff have capacity to complete different levels of training Embedding new practices, raising awareness and cultural change around dementia care.

Member website

www.lotuscare.uk

2. Actions

  • Deliver our agreed dementia care training programme

    Identifying and sustaining the necessary resources to deliver the continuous training programme.

    Ensuring staff have capacity to complete different levels of training.

    Embedding new practices, raising awareness and cultural change around dementia care.

    Status:
    Initial Scoping

    2017 - Second Quarter Update

    New member

  • Change internal and external physical environments to create calm, healing and therapeutic space

    Make changes to the Home's environment to enhance and improve the experience for both people with dementia and their carers.

    Status:
    Initial Scoping

    2017 - Second Quarter Update

    New member

  • Measure Resident's and carer's experience through meaningful assessment tools

    Ensuring a good experience for patients and their carers.

    Status:
    Planning

    2017 - Second Quarter Update

    New member