West End Surgery

GP surgery

4 August 2017
South East
Medical, Clinical Commissioning Group, Health
Local Alliances:
Hampshire Dementia Action Alliance, Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We can:

  • Display information about dementia and available services,
  • Offer longer appointments for people with dementia and their carers
  • Deliver awareness training for staff

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Limited display area
  • Time pressure on appointments
  • Part-time staff so hard to get them all to attend 1 training session

Member website


2. Actions

  • Awareness of dementia

    We will commit to delivering dementia awareness training to all members of staff and to keep this training up to date.

  • Environmental changes

    We will make our practice more dementia friendly by looking at environmental changes we can make, in particular signage.

  • Up to date literature

    We will provide up to date literature and information on dementia and available services in our waiting rooms.

  • Amend patient records

    We will put a flag on the system when a patient is known to have dementia so that front facing staff can alter their approach if necessary.