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Anya Court, Hallmark Care Homes

A family-run provider of multi-award winning care homes across England and South Wales and recognised in the industry for providing high quality care and outstanding, innovative facilities. We are determined to provide the highest quality of care and facilities while employing caring, passionate people. Residents are supported to live an active and fulfilled life. Our relationship-centred care enables residents to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our communities, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives… theirs.

15 December 2021
West Midlands
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Anya Court has a Local Vision at home level aiming to have a Dementia Friends Champion in every home who will deliver a minimum of one Dementia Friends session per month in the home and work with local groups & businesses to deliver sessions to them. Each new team member becomes a dementia friend as part of their induction and Anya Court hosts a monthly Dementia Café support group which provides a speaker of useful information such as Admiral Nurses, solicitors for POA advice etc. We work with other support groups such as Rugby Dementia Support Group & Age UK and also get involved with national dementia fundraising campaigns such as the Mighty Quiz & Time for a Cuppa events for Dementia UK.

Nationally Hallmark Care Homes work with Dementia UK and are looking at implementing Admiral Nurses to be part of our homes, and work with Alzheimer’s Research UK and have built relations with UCL and looking to launch our National Dementia Strategy in May 2017.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  1. Recruitment and retention of quality relationship centred carer’s and team members.
  2. Dementia Behaviors to empower our teams to understand what people with dementia are communicating through their behaviors with support from local Mental Health Teams
  3. To ensure that we provide the knowledge residents & their families and team members need to understand.

2. Actions

  • To ensure all residents, their families and all our team have the knowledge and access to information that will help them to live well with dementia

    Residents will have independent advocates if needed, the families can access an Admiral Nurse and their services and we will implement a Family Champion to help the families have a better understanding of dementia, and ensure all team have dementia training.

    Ensure Hallmarks Dementia Strategy is rolled out across our homes and to the families


    2017 - Fourth Quarter Update

    This has now been rolled out to the homes and a new action has been raised for the implementation of the strategy

  • Dementia Behaviours as per Outcome 5

    Working with the local mental health team & our own dementia trainers to ensure that all our team members (not just carers) are trained to understand what people living with dementia are communicating through their behaviours and help support ways of meeting the need being expressed through their behaviours. 


    2017 - Fourth Quarter Update

    85% of team members have completed the one day Living with Dementia course

    2016 - Fourth Quarter Update

    New member

    this action is on going and we are still working closely with the mental health teams

  • Recruitment & Retention

    As part of this we are looking at using the Approaches to Dementia Questionnaire as a way of assessing potential candidates’ values and attitudes about people living with dementia and their families. We will also be making sure that new team members will receive extra support during their first few months in relation to supporting residents with dementia including enabling them to become a Dementia Friend.


    2017 - First Quarter Update

    New member

  • Implement 'Together' Hallmark Care Homes Dementia Strategy

    Hallmark Care Homes Dementia Strategy was launched last year with its eleven outcomes with specific actions to ensure that our 2020 vision becomes a reality

    The Home implementation team has been recruited and monthly meetings have been organised for first 6 months of the year to ensure we are achieving theses outcomes

    Being implemented

    2017 - Second Quarter Update

    Still ongoing

    Dementia Co-Ordinator appointed to ensure team are aware of strategy implementation

  • Dementia Friends Sessions

    Twice monthly Dementia Friends sessions are run via the Dementia Friends website and delivered by our Dementia Champion who has also contacted all local senior schools, and other organisations offering Dementia Friends sessions during Dementia Awareness Week 2018

    Being implemented

    2018 - Second Quarter Update

    Updated Action