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AGE UK HILLINGDON

Established in 1989 we are an independent charity working solely in the London Borough of Hillingdon and are a member of the Age UK network. We aim to promote independence and wellbeing for people in later life through our wide range of services. Our goal is for “every older person in Hillingdon to have someone to turn to”. Our services include: Information & Advice - including benefits advice, housing and care, will writing and advance decisions. Help at Home – handyperson, cleaning, shopping, accompanying to appointments. GP and Hospital Support – A&E support staff, home from hospital, care navigation, falls prevention, nail cutting. Social Wellbeing – befriending, a range of groups and clubs, mental health support groups, living well with dementia, exercise groups, healthy living social clubs.

Updated:
8 March 2017
Location:
London
Sectors:
Care
Local Alliances:
Hillingdon Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age UK Hillingdon’s aim is to promote independence and wellbeing for people in later life and this principle supports a number of the stated outcomes; all of our wide range of services are offered on a person centred basis providing the client with choice and control, with services designed to meet their needs.

We support many clients with dementia across our services; with one to support via services such as befriending, falls prevention, I&A and welfare benefits and community support via our various groups, clubs and activities that are run across the borough.

We currently run a weekly “Living Well with Dementia” group in partnership with the Alzheimer’s Society and RVS, offering activities and lunch for older people living with dementia and respite for their carers.

Dementia awareness training is mandatory for all our staff and volunteers.

Locally we work in partnership with the Local Authority and CCG and have representation on the Hillingdon Dementia Group which has been established to take forward development of an action plan to improve the quality of life of people living with dementia and their carers in Hillingdon, by providing flexible and accessible services and anticipating future demand.

We also work in close partnership with other local voluntary organisations including Hillingdon Carers, The Alzheimer’s Society, Hillingdon MIND, DASH and Harlington Hospice.

As a member of the Age UK network we are able to access a wide range of advice, information and training on dementia related issues as well as the influencing and research undertake by Age UK nationally.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our services have grown organically to include service users who have dementia, but what changes do we need to make, to ensure that we are giving these older people every opportunity to maintain their health, wellbeing and independence?

 

We are a well-known and respected provider of local services for all older people, but we strive to become recognised as a trusted provider of services for all older people including those who have dementia by carers, older people, partner organisations and commissioners.

 

How can we engage with our service users and their carers better so that they are involved in the development and delivery of services for people who have dementia?

 

We believe we need to review our services and make sure they are fully accessible to older people who have dementia and we are seen as a dementia friendly organisation.

2. Actions

  • Provide basic dementia awareness training to staff and volunteers

    We provide all our staff and volunteers with basic dementia awareness training as part of our mandatory training programme.

    Status:
    Planning
  • To maximise the number of our staff, volunteers and clients who sign up as Dementia Friends.

     

    We will organise Dementia Friends sessions for all staff and volunteers as part of our overall aim to make Age UK Hillingdon a Dementia Friendly organisation. In addition we will offer sessions to clients who attend our wide range of groups and clubs across the borough, to challenge stigma and build understanding.

    Status:
  • To maximise the number of our staff, volunteers and clients who sign up as Dementia Friends.

     

    We will organise Dementia Friends sessions for all staff and volunteers as part of our overall aim to make Age UK Hillingdon a Dementia Friendly organisation. In addition we will offer sessions to clients who attend our wide range of groups and clubs across the borough, to challenge stigma and build understanding.

    Status:
  • Work towards making Age UK Hillingdon a Dementia Friendly organisation.

     

    Our aim is to become a respectful and responsive organisation for older people with dementia and their carers; we will work towards this by:

     

    Reviewing our literature, brochures etc. to ensure they are easy to read and understood for people with dementia.

     

    Promoting information about dementia and services available via our Information & Advice service, newsletters, website etc.

     

    Reviewing delivery across our services to ensure they are fully accessible for older people with dementia and delivered to take account of the individual client’s needs and wishes. This will include engaging with clients with dementia, and their carers to ensure they are involved in the process.

     

    Where needed, securing funding to fill gaps or extend services and support for people with dementia and their families where we experience high demand. 

    Status:
    Planning
  • Work towards making Age UK Hillingdon a Dementia Friendly organisation.

     

    Our aim is to become a respectful and responsive organisation for older people with dementia and their carers; we will work towards this by:

     

    Reviewing our literature, brochures etc. to ensure they are easy to read and understood for people with dementia.

     

    Promoting information about dementia and services available via our Information & Advice service, newsletters, website etc.

     

    Reviewing delivery across our services to ensure they are fully accessible for older people with dementia and delivered to take account of the individual client’s needs and wishes. This will include engaging with clients with dementia, and their carers to ensure they are involved in the process.

     

    Where needed, securing funding to fill gaps or extend services and support for people with dementia and their families where we experience high demand. 

    Status:
    Planning