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Lakeside Medical Centre

General Practice Surgery based in South Staffordshire with 3 GP's, Pharmacist and Nursing team.

27 April 2017
West Midlands
Care, Health
Local Alliances:
South Staffordshire Dementia Action Alliance, Staffordshire and Stoke-on-Trent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Provide care for those patients with dementia and memory loss and enable them to live well within their community.

Identify practice Dementia Champion

Signpost patients/carers to local services that can offer help and support for those living with dementia

Increase awareness of dementia to staff and patients

Involve our Patient Participation Group (PPG) to support practice goals

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Identifying time for staff training

Keeping up with changes and developing services

Managing expectations for patients and families

No clear structure for support for people with dementia and their families/carers

2. Actions

  • Train Staff

    All staff to attend awareness sessions and become Dementia Friends, to be reviewed for new staff on regular basis.

    Being implemented

    2017 - Second Quarter Update

    New member

  • Appointments

    Offer longer appointments for patients with dementia

    Use appointment reminder tool - text messages to be sent to patients/carer

    Provide patients with appointments convenient to them and their carer/familiy

    Secure permission for carers to recieve copies of appointment reminders

    Being implemented

    2017 - Second Quarter Update

    New member

  • Dementia Awareness

    Create notice board in waiting area to display up to date information and literature

    Promote Dementia Awareness Week in May 2017

    Include contact information in practice newsletter, website and social media (Twitter)

    Being implemented

    2017 - Second Quarter Update

    New member