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Regents Park Pharmacy

We are an independent Pharmacy who strive to give the best possible help & care to our customers. We have many customers with varying degrees of dementia, and we aim to give them and their families and carers as much support and help as possible in all aspects of their medicines.

11 July 2017
South East
Local Alliances:
Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

One role is to ensure that our customers are able to take their medicines correctly. That may involve using various aids. We will also order medicines, and review the customer's medicines with their family.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Family and carer expectations can be a problem, especially if the family live some distance away. Sometimes a lack of realisation by family & carers regarding how dementia may deteriate, and that plans put in place will need to be constantly monitored, to ensure that they best suit the patient's need. 

2. Actions

  • Nutrition

    There appears to be some evidence that certain nutrition can help the brain forge new neural pathways. This does not appear to halt dementia, but may slow the onset down. Thus we would bring this up with the patient if we were having a general discussion about dementia. 

    Being implemented
  • Being in control of your own medicines for as long as possible

    We supply medicines to many people with dementia. The aim is for them to be, safely, in charge of their medicines for as long as possible. This may involve ordering medicines, putting medicines into dosette boxes and visiting the patient's home to ensure there are safe places to store the medicines.

    Being implemented
  • Treating people with dementia with dignity & understanding

    To ensure that all of my pharmacy team, from the delivery drivers, to the technicians, to the pharmacists, understand some of the issues of having dementia and doing our best to help situations resolve whilst keeping the dignity of the patient intact. This may be a patient who rings the pharmacy frequently or someone who comes in every day to buy the same product. 

    Being implemented
  • Our staff will become Dementia Friends

    All of our pharmacy staff have become Dementia Friends, have an awareness of dementia and how it affects people. This will be helpful when communicating with customers affected by dementia.