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London Borough of Merton - Library, Heritage and Adult Education Service

Merton has three main town centre libraries situated in Wimbledon, Morden and Mitcham; and four neighbourhood libraries located in Raynes Park, Pollards Hill, Colliers Wood (Donald Hope Library) and West Barnes. The library service aims to provide a modern, high quality and cost effective service that is responsive to the needs of customers. The Home Visits Service delivers books and materials to the homes of those unable to get to their local library. The Heritage and Local Studies Centre is based on the second floor of Morden Library. The combined service provides a central location with specialist staff on hand to deal with heritage and local studies enquiries along with displays and exhibitions. The School Library Service offers schools a cost-effective way of accessing books and other learning resources that support the National Curriculum. The service also provides a book purchase scheme, reader development sessions as well as hands on support to help schools improve and develop their libraries.

7 April 2017
Local Authorities
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

I know that services are designed around me and my needs.

I have support that helps me live my life

I live in an enabling and supportive environment where I feel valued and understood.

The service will be developing a dementia friendly library as part of its commitment to Merton's DAA, staff will have dementia friends training and we will take part in dementia awareness week.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring new staff take DF awareness training

Ensuring resources / time for DF awareness week.

Long term project nature of making libary dementia friendly

2. Actions

  • All library staff will be have dementia friends awareness training

    Existing staff have all had DF awareness training

    We will ensure new staff take DF awareness training as part of their induction

    Being implemented
  • Encouraging partner agencies to join Merton's DAA

    We are encouraging partner agencies we work with to join Merton's DAA if they haven’t already done so.

    We will run events during dementia awareness week.

    Being implemented
  • We will make our libraries more dementia friendly

    We will make our libraries more dementia friendly.   The first of these will be our new Colliers Wood Library that will open in the summer.

    Being implemented