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Rockliffe Court Surgery

Rockliffe Court Surgery is a GP Practice in Hurworth Place with approximately 5500 patients. We provide Primary Healthcare and support our patients and carers with Dementia by providing the best care and support that we can to enable them to cope with the challenges they face.

Updated:
1 March 2017
Sectors:
Health, Medical, GP Surgery
Local Alliances:
County Durham Dementia Action Alliance, Darlington Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We would like to be a DAA member as we recognise the importance of supporting patients and providing the care and information they need so that they can remain in their own homes. The GP’s  know their patients and want to help their family members, friends and carer’s  access services and resources locally to them to make this an easier process for all concerned.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Many people are reluctant to admit to dementia and identifying patients can sometimes be difficult and we try to ensure that patients within risk groups are asked about their memory and understand the importance of a screening test. Lack of resources and work pressures can also result in lack of continuity and follow up but as a small rural practice we strive to make sure all of our patients are monitored regularly.

Member website

rockliffesurgery@nhs.net

2. Actions

  • PROVIDE DEMENTIA AWARENESS TRAINING TO ALL STAFF

    Ensure that all Practice Staff have an awareness and understanding of how people can be affected by dementia and so ensure that both the patients and their carers receive a good quality service when visiting the Practice.

    Status:
    Being implemented

  • PROVIDE RELEVANT & UP TO DATE INFORMATION

    Display posters and promote any events, groups, and activities that may be of interest to the patient or their carer’s.

    Status:
    Being implemented

  • HAVE A DEDICATED MEMBER OF STAFF TO PROVIDE INFORMATION TO PATIENTS & CARER’S

    We have a Carer’s lead here at the surgery who will also be available to assist patients/carer’s  and liaise with the DAA to provide answers to any questions or queries they may have.

    Status:
    Being implemented
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