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Age UK Suffolk

We are an independent charity providing services for older people and their family carers across the county of Suffolk. We give practical information and advice on any issues affecting older people. We help to reduce loneliness We give advice and support to assist older people to access their full benefits entitlements. We support independent living through our home support and befriending services. We provide daytime activities and social opportunities in our Chilton day club and forget me not clubs. We are a local partner of the national charity Age UK.

26 July 2017
East of England
Care, Retail, Charity, Health
Local Alliances:
Norfolk & Suffolk Dementia Alliance, Hadleigh Dementia Action Alliance, Stowmarket Dementia Action Alliance , Felixstowe Dementia Action Alliance , Bury St Edmunds Dementia Action Alliance , Needham Market Dementia Action Alliance , Ipswich Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Through our Information & Advice Line we provide information and signposting on any subject of concern to older people.  We receive a high volume of calls from people where dementia is one of the issues discussed.

We signpost on to local sources of support in Suffolk such as the local Dementia Helpline ,Local Alzheimer’s Society and Sue Ryder’s Synergy Café’s around the county.  We also work closely with Suffolk Family Carers.


We can also offer comprehensive advice on benefits for anyone over retirement age.  In some circumstances, home visits can be offered to assist with completion of benefit application forms.


At our Chilton Day Club we offer specialist day care for people living with dementia.  During their day with us, members can socialize, enjoy a freshly cooked lunch and take part in a variety of activities.


We have a number of community  based Forget Me Not groups where people with dementia can attend with their family carer.  At these people can enjoy entertainment, refreshments and obtain information from staff and volunteers.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is no specific funding available to allow us to offer a greater range of specilaised services to people with dementia.


As a local charity we are responding to loss of income from traditional sources (such as Suffolk County Council) by reviewing all of our services.  Income generating services will in future need to provide the income to deliver essential information, benefits advice and befriending.  This means that we have recently had to re-design our Information, Benefits Advice and Befriending services to respond to reductions in our Suffolk County Council grant from April 2017.0


Our Day Service  operates in a very competitive market. 



Member website


2. Actions

  • Ensure People concerned about dementia know who to talk to


    By providing a free Information Line, and ensuring staff who are answering it have access to up to date resources on local services which assist people to maintain their independence, as well as awareness of local and national specialist services for people living dementia.

    Partnership working with key providers locally such as Sue Ryder and Alzheimer’s Society assists us to keep up to date with the specialist services they provide.

    Staff Training assist staff to develop their knowledge of the challenges that people living with dementia may be facing.

    Joining the local Dementia Alliance (s) in Suffolk allows the sharing of experiences and good practice.


  • Providing enjoyable community activities for people with dementia and their family carers

    We have a number of Forget Me Not groups, based in local communities and run with the support of local volunteers.  They provide enjoyable and light refreshment for carer and cared for person

  • Provide a specialist day care for people living with dementia

    Our Chilton Day Club in Sudbury is a day centre providing a day out for people living with dementia.  We offer lunch, activities, personal assistance and encouragement to our members whilst they are at the centre.  We are open Monday to Friday.