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Norfolk Constabulary, Norwich

Norfolk Constabulary employs approximately 1,490 police officers, 1,400 members of police staff and 252 special constables. The Constabulary aims to recruit, train and develop a diverse and skilled workforce which can respond to the unique challenges of policing and reflect the changing communities in Norfolk. Norwich, as the county town, is divided into four bases (East, West, North and South). Each location houses a Safer Neighbourhood Team which works with the public and partner agencies in the community to identify and address local concerns. The Constabulary also has specialist departments such as Protective Services, Specialist Operations, Community Safety, the Contact and Control Room, Forensic Services and the Dog Section. Our online presence delivers information and services and we interact with the public directly through Twitter and Facebook. We use social media to run campaigns from domestic violence to home security.

3 January 2018
East of England
Emergency Services Sector
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Action One - The police in Norwich will set up a system to register a Herbert Protocol in cases when someone with dementia, who lives in their own home, and is at risk from wandering or has been missing and later found.    A copy should be kept in the home and it will be tagged to the Police Control Room.

Action Two -  We will offer advice to carers of those living with dementia on a preventative basis eg GPS trackers, carrying ID, door alarms, etc and to signpost them to other support organisations.  To publish and make available a copy of the Herbert Protocol to carers so that they may complete it themselves and keep to hand.

Action Three - To make dementia awareness training available to officers amd police staff. .

Action Four - To consider how the public enquiry office at Bethel Street Police Station can be made dementia friendly when is is renovated.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1.  Operational commitments taking priority.

2.  The balance between formulating an action plan for Norwich in conjunction with approval of some areas which are governed Force wide.

3.  Placing actions in an induction plan so that when the current staff member responsible changes role the process continues.

4.  Delivering awareness training to a large number of staff with varying shift patterns and responsibilities.

Member website


2. Actions

  • Completing a Herbert Protocol

    Currently a Special Constable visits the carer in order to complete the Herbert Protocol.  In the few cases where a carer is not available the contact is made via email, telephone or post.

    Plans are in place for Police Operational Partnership Teams to take responsibility for completion of Herbert Protocols in their own areas.  They will also complete them proactively when they know of someone living with dementia in their communities before they go missing.


    2017 - Third Quarter Update

    Managing the Herbert Protocols has been rolled out across the Constabulary.

    2017 - Second Quarter Update

    Plans are underway for a local officer to visit South Norfolk cases.

    2017 - First Quarter Update

    The visits are currently being undertaken by a Special Constable.  In North Norfolk and West Norfolk a local officer from the OPT visits.

  • Preventative Advice

    An officer or police staff member to attend memory cafes, day care centres, etc. to talk to carers and give advice.  At the same time suggesting they fill in a copy of the Herbert Protocol and keep it at home.  

    Preventative measures will aslo be in place upon completion of a Herbert Protocol at the earliest opportunity before someone goes missing.

    Safeguarding advice is given during the visit when the form is completed and information is given  on other agencies who can offer ongoing support and advice.


    2017 - Third Quarter Update

    This is carried out across the Constabulary.

    2017 - Second Quarter Update

    Dementia Cafes in West Norfolk attended in order to promote use of The Herbert Protocol.  Safeguarding and preventative advice given at the same time.

    2017 - First Quarter Update

    Dementia Cafes in Norwich attended in order to promote use of The Herbert Protocol.  Safeguarding and preventative advice given at the same time.

  • Staff training

    We aim to implement Dementia Friendly Awareness sessions for police officers and staff in the Missing Persons Department.

    We aim to provide Dementia Friendly Awareness sessions for staff in the Public Enquiry Office in Bethel Street Police Station, Norwich.

    We aim to offer Dementia Friendly Awareness sessions to officers newly posted to Norwich.

    We aim to identify members of staff who are willing to become Dementia Friends Champions in order to deliver the Friend's sessions in Force and at public meetings.

    In time the awareness training will be cascaded to all members of staff across Norfolk Constabulary.


    2017 - Third Quarter Update

    Dementia Awareness training has been offered to all Norwich Police Community Support Officers and information on where training can be obtained has been distributed forcewide.

    2017 - Second Quarter Update

    Officers in the Public Enquiry Office at Bethel Street Police Station in Norwich have attended Dementia Friendly Training.

    Dementia Awareness training is being planned for Norwich Police Community Supports Officers on 10 August 2017.

    2017 - First Quarter Update

    The Officers in the Missing Persons Dept and Adult Abuse Dept in Norwich have received Dementia Friendly training.

  • Bethel Street Public Enquiry Office

    When the Public Enquiry Office is renovated an environmental audit will be included in the planning stage to make it dementia friendly.

    We will liaise with the Constabulary's Head of Estates to facilitate a meeting with an expert on dementia.

    Being implemented

    2017 - Third Quarter Update

    A dementia friendly room will be available near the public entrance,

    2017 - Second Quarter Update

    The re-vamp is not scheduled to take place until the end of this year and no further progress as yet. 

    2017 - First Quarter Update

    A meeting was held with the Contabulary's Head of Estates and a dementia specialist in order to see how the rennovations planned for the public enquiry office can be dementia friendly.