1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1) Raise awareness through staff training - external trainer will come in and provide guidance and education on dementia

2) Local key worker - Branch manager will take the lead on ensuring that the service is personable and adaptable based on the individual needs of each customer.

3) Individual management plans - Ensure that each patient receives a thorough assessment of their needs and have an individual management plan in place to ensure a smooth care pathway with our service.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1) At present there is likely to be a lack of awareness amongst the front of house staff around dimentia - this willl need to be tackled through external training and reinforced regularly via the local key worker

2) Losing hearing aids and/or damaging hearing aids is very common amongst individuals with dementia. Overcoming this is often very difficult and so ensuring that appropriate insurance is obtained to cover any loss or damage.

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